Chats & Hacks
Top tips and the place to discuss everything SMARTY
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

Featured_Post_Service_Updates@1x.png
YulianK by SMARTY Community Manager
  • 4263 Views
  • 118 replies
  • 6 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 372 Views
  • 1 replies
  • 5 kudos

Find out who a private number is?

Hi guys, I've been receiving lots of missed calls from a private number recently, none of which I've been able to answer as they keep calling in the middle of the day when I'm working. Obviously this is frustrating as I don't know who is calling me a...

Message Send Failure

Hello everyone. I have just joined Smarty. None of my texts are going through. : (I have followed the advice on https://help.smarty.co.uk/en/articles/1170797-problems-with-sending-text-messages but when I dial *#*#4636#*#* I just get a voice saying "...

glopot by SMARTY Pioneer
  • 1419 Views
  • 2 replies
  • 0 kudos

bundles

start  new  bundle  before the end of old bundle how is this done

Resolved! iPhone 14 support 5G and Wi-Fi calling

SMARTY does not currently support 5G and Wi-Fi calling on the latest iPhone 14 range. It therefore would  be a BIG step-down in terms features for many customer’s that are planning to upgrade their mobile phone or receiving new phones as Christmas pr...

Michael_T by SMARTY Teamster
  • 3248 Views
  • 7 replies
  • 2 kudos

5g

Why is 5g only available to connect to on some phones with Smarty? I have a Nokia G50 5g and I can't use the 5g. Why can't smarty make 5g available to all brands of phones.

Pixel 6a WiFi Calling - problem

Hi,   Trying to get WiFi calling working on my recently purchased Google Pixel 6a. Apparently, Smarty supports it and all the settings are correct on the phone, but it just won't work. Any suggestions? Thanks for any help.

Usage in USA

Do I have to pay extra to use my minutes overseas?

M-A by SMARTY Rookie
  • 419 Views
  • 1 replies
  • 0 kudos

New number

Am on smarty and I transferred my old number to my new sim. Can I get a new number from smarty without having to change sims. 

Two numbers ?

Has anyone else had the issue on an android phone, where when you use normal texts it is your normal transferred number, but when you use chat texts it uses your temporary given number ?

Liam by SMARTY Maverick
  • 1956 Views
  • 11 replies
  • 1 kudos

Resolved! Can I activate a new SIM outside the UK?

I want to send a SIM to a friend in Canada and know that it's set up and working before they depart for the UK and Europe.  Basically, it needs to just work as soon as they land.Does anyone know if that's ok? Is there any requirement for first use/ac...

milesb by SMARTY Pioneer
  • 841 Views
  • 1 replies
  • 0 kudos

credit card being blocked since I joined Smarty

Hi,  since I joined Smarty last week online purchases are failing for me using my credit card.  When I phoned my bank they said "have you recently changed your SIM?" and they told me that they find this a lot when people change mobile provider and th...