You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I have lost my sim in Egypt and need a replacement before 24/09/2024 please.
Hi, my father is in hospital and lost his phone. I have a new phone for him and already had a spare smarty sim, but I cannot figure out how to active the spare sim and set it up! Even with the instructions online. When I log in it to activate sim it ...
Having ordered the SIM from smarty and not willing to wait two days as I need one now, I bought a SIM card from a shop and now I need to activate my account on this shop bought SIM card. The message on my dashboard is showing 'number not yet assigned...
Hey guys, quick question, I’m on the promotional tariff of 50GB for £8, my question is to the 12GB of free EU roaming, if I was to go away after using say 30GB of usage will I still get the 12 GB to use in the EU? Or does it only apply if I haven’t u...
Hi allI have had a smarty account for a couple of years. My daughter wanted to switch from 3. She entered her PAC number on the app but used my email and it has ported her number onto my sim.I've now lost my number. I spent all day trying to resolve ...
Hello. Just had my shiny new Smarty SIM. Works for data, but not for calls at the moment. The APN is set to mob.asm.net automatically, so this does not seem to be the problem. Number is 'live' when trying to call it from another phone (ringing tone),...
Using Phone in Spain
I have a bonus sim which I think i have registered and set up a new account with my pac number, on loging on they have said they are posting me a sim which obviously will not be the same number, i have tried to message a 'person' but am left scratchi...
Hi, I will be traveling to different countries in Asia & Australia from this month till next year. I do not want to lose my mobile number in the UK because it's connected to my bank. Please advise how I can do this and whether my mobile will still wo...
Ok when I enable my hotspot my Xbox is seeing it but not able to connect with it. Yesterday it was fine today nothing. Any advice would be welcomed. RegardsAlex
For the last couple of days, when I try to make a phone call a text box appears saying "network not recognised" and it won't dial out.
Does anyone have any further advice for me? I have bought the EU data add-on. I have 31 GB data left in my monthly plan. In settings I have changed the mobile APN as suggested in other chats to mob.asn.net. Everyone I’m with has reception so it’s not...
Can you give me the £5.00 plan you are advertising
Hello!I am a new customer. Old n° was successfully ported yesterday but still I’m still not able to use my mobile data - I have input the correct settings on the ‘mobile data network ‘ as advised.I notice that although I have given my Credit card det...
HiI have the unlimited data plan and noticed I am unable to send SMS. I am looking to send SMS from the device the sim card is used within and am wondering if the voice unlimited also includes unlimited data for the same price as the unlimited data -...
