Can I activate a new SIM outside the UK?

[milesb]

I want to send a SIM to a friend in Canada and know that it's set up and working before they depart for the UK and Europe.  Basically, it needs to just work as soon as they land.

Does anyone know if that's ok? Is there any requirement for first use/activation/etc to be in the UK?

Thanks

[LouisK · Accepted solution]

Hi @milesb 

Thanks for getting in touch. 

There's no requirement for a SMARTY SIM to be activated in the UK, as the activation process is done via your dashboard. Once the person you're sending the SIM to receives it, you'll just need to login to the account you created upon ordering the SIM (www.smarty.co.uk/login) and click on 'Activate SIM'. 

Once the SIM has been activated, just ask the person to insert the SIM into their device before they depart for the UK and it should work without any problems when they land, providing the device is unlocked and compatible with either 3G/4G/5G. 

Hope this helps.

Best wishes,

Louis K