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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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Porting issue - help needed

Something has gone horribly wrong.I already have a SMARTY plan and have historically ported my old number from  02. So that number is setup and already with SMARTY. I ordered a new SIM for my daughter and filled out the respective info to the app (vi...

Resolved! Over charged

Hi I am not happy 25 pound come  out of the bank account I set up  to renew my plan on 16th but then 20 pound has been tuck out of the account yesterday on the 20th I want refund I will email u a picture of the bank statement of the online banking 

Sim issue

HiJoined smarty this evening.Set up an account . I already purchased a sim and put it in mobile to be told you haven't been sent a sim yet or given a number.  But I have a sim??

Sim card issue

HiJoin Smarty this evening. Set up an account found the package I wanted. Already purchased a sim and loaded it but says new sim not sent out yet.I already have a sim

Transferring my number

I was told by Smarty having supplying them with a PAC code that the transfer of my old number would be completed yesterday. Today 3 have cancelled my account with them and my new number hasn’t transferred. 

Resolved! 4G suddenly not available to me in France

I use an iPhone 11, as does my husband, exactly the same Smarty plan each, we’ve been using these successfully with Smarty in and out of UK and France for about 18 months. We have identical settings, both have Mobile Data settings changed for Roaming...

Text message

When I text people or they text me it comes up as your new number not my old number which I transferred from o2 the phone calls are on my old number how is that happening 

Data

Hi just joined Smarty with 50gb data from giffgaff. My data does not work anywhere when I go out where there is no wi fi. Do I have to change a setting. Any help would be great thanks kenny

New member

I have just joined. I intend to use my new 'VOICE"  SIM card in my 4G LTE dongle. I got confused about the plans and the "VOICE" seemed to be a better deal than the "DATA" Any comments would be welcome.Peter.

New member

I have just joined. I intend to use my new 'VOICE"  SIM card in my 4G LTE dongle. I got confused about the plans and the "VOICE" seemed to be a better deal than the "DATA" Any comments would be welcome.Peter.