Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker. How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...
Hi, im travelling for a few months, so I’ll have a local sim in another phone for day to day use.if I pause my smarty contract, I know I won’t be able to send out messages /calls but will I still be able to receive messages to my smarty number? I’ll ...
We are coming back to the UK after a holiday, we changed our phones so they would work abroad. Do we need to do anything to change them back so they work as they did before the hols? I can’t find anything in FAQs
I have a Smarty sim in my car for the wifi hotspot. The car’s device is 3G. Smarty say they are no longer be using 3G in the near future. Does this mean the wifi in my car will no longer work after this.
For background, i uses an android phone with smarty sim service. Weirdly, sometimes i will have full signal but the data seems not delivering for a few minutes. I have a app that do the IT stuff for me. The connection strength is -105dB. Which is sup...
So my parents live in an area with no 5G and they don't want to keep using VM or keep increasing the price every year. They also want to keep unlimited data and have unlimited calls so I assume they can use an unlocked Huawei B311 router but how old ...
This problem has been ongoing now since I joined Smarty over a year ago, it's persisted through two phones (Samsung A52 5G and S23) and multiple SIM cards (in an attempt to solve the problem).Basically when I call a call centre, usually with an 0345 ...
Just started using Smatty for my caravan it works really well I’m just wondering I have finished using the caravan for this year and won’t be using it until next April I have stop auto renew for now how do I reactivate it next year
I have an add on plan for phoning abroad. I am trying to phone a French number but am told I am blocked
Hi, I'm new here, greetings to all.Have a quick Q for anyone that could help. Ive put £6 into my smarty account,how do i add it towards a payment? Thanks for your help
I've had no broadband for 10 days what is going on I need it and I always pay ot do please sort this out..
You’ve taken £17 out of my account I’m sure I turned of auto renew could you please refund me
Ive been charged twice this month? Why
This is the Smarty community forum, we are a collective of Smarty customers who try to provide help and advice to each other. Lately, it’s sadly becoming the norm for people to pose questions without giving us the full story. We need as much informat...
Hi I stop my auto renewal because of very bad signal for past 45 days . I got over £6 credit on my account I want to change my plan but it say I have to turn auto renewal on of I want to change my plan . I rather leave smarty for good but not turn on...
I have unlimited smarty in UK. Currently I Ireland in my Motorhome with the smarty sim in my onboard router and have hit the 12GB EU fair use barrier. So have bought a 3 day unlimited add on but seem to be locked out of my network. I go through an in...
Can I put my old SIM card in until the date of the transfer?
Hello I'm a new customer and it is nice to find out you help disabled people. Not many networks do.
Anyone else having issues with their existing mobile phone number being ported over? Smarty technical issues causing delays apparently!!
Hi, does anyone know if it's possible to change the mobile number for one's account? Looks like my number has hit a robo call list and I'm getting 2/3 calls from Chinese robo callers per day. Would be be easier to just get a new SIM and close down th...
