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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25924 Views
  • 486 replies
  • 7 kudos

Resolved! Voicemail - Can I block specific people from leaving messages?

Hi,I have someone who calls me all the time when they know I am busy and can't answer the phone. Every time without fail, they leave childish voicemail messages which get annoying. I don't want to block this person as I do need to be able to contact ...

AndyPandy by SMARTY Commentator
  • 1508 Views
  • 3 replies
  • 0 kudos

New Smarty Sim, an old mobile

Possibly a real easy answer to thus and I'm just being stupid.Been a Smarty user before but starting again as I need a sim in my old phone to use for work purposes.Activated all good, it's attached to my personal email so picking up all my personal e...

Salliec22 by SMARTY Observer
  • 2781 Views
  • 8 replies
  • 0 kudos

Data add on while in France

HiI have 6gb of data left, it runs out in 20 days. I'm in France and would like more data.If I purchase an extra 15gb now would I lose the 6gb I already have?Also, can I keep purchasing 15gb, say every two weeks or am i limited?

Cancel under the 14 cooling off period

Hi. I'd like to cancel under the 14 cooling off period, as the data and phone signal is not as good as other providers in my area.I have already tried using the chat service, but did not receive a response.Thanks

group numbers wrongly transfered ported

existing customer bringing three existing numbers (my family) to Smarty, one has gone fine however another has ported to me removing my number and porting my daughters number to me. Help please 

Do not disturb

My do not disturb is automatically on and I can't turn it off and also can't make calls and not receiving notifications on some apps. Can you help pls

Lost sim

HelpNo SIM that works,lost ported number.The app says the number has ported over, but the SIM shows no recognised number,so the phone doesn't work.

how to delete a voicemail?

Hi I've been left 2 voicemails, but when I dial 123 all I get to hear is the first one, I don't get an option to delete it and never get to hear the second one? There's no information to say what to press to save the voicemail or delete it., all the ...