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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25839 Views
  • 486 replies
  • 7 kudos

Port old number to smarty

I have an activated sim from smarty. How do i port my current number over. Baring in mind it was already activated to test network first. So cant restart the process online without entering other detailsThanks

Downloading Video podcasts

Hi everyone!I can't seem to download video on Smarty. I can stream 4k video to my TV and download other content with no problems, it'd just that video podcasts never download on any device. Does anyone know how this can be solved?Thanks in advance!

Voicemail rings

Just transferred to Smarty, How can I change how many rings go to voicemail , it seems to be lot of rings before voicemail picks up

Hi

Why my FaceTime won’t active 

steph8989 by SMARTY Pioneer
  • 445 Views
  • 1 replies
  • 0 kudos

text messages sent when phone is off never arrive

I really like Smarty except for one problem that re-occurs.  I don't keep my phone on all the time and, if someone sends me a text message when it's off, I sometimes don't get it.  I contacted Smarty about this issue when I first became aware of it l...

ChrisD27 by SMARTY Pioneer
  • 2241 Views
  • 6 replies
  • 0 kudos

Login keep disconnecting when tethered

I'm using a couple of Smarty SIMs one in my phone and one in a Huawai WiFi hotspot.When I connect to the internet from my computer tethered to either it works absolutely fine for general browsing, but really poorly for certain logged in services (eg ...

ipc-42 by SMARTY Maverick
  • 824 Views
  • 2 replies
  • 0 kudos

Sadly leaving

After 2 years with Smarty I've sadly decided it's time to move on. For the last 2 years since I've joined service status for my area has stated that the local mast is suffering from heavy usage, this has now got to the stage data isn't flowing at all...

Smiffski by SMARTY Pioneer
  • 933 Views
  • 2 replies
  • 0 kudos

Using the smarty sim in a mifi device

Hi, just purchased a mifi device from amazon and it recommended a smarty sim. The sim is activated, and the mifi is showing the sim as being present, I just don’t have any data? Any ideas on what I’m doing wrong?

Obtaining PAC code

To transfer your number, the help states text PAC + Date of Birth to 65072. But as far as I can tell from other articles, Smarty doesn't allow short code texting. So how are you supposed to do it?

About Smarty 5G frequenxmy band

I am going to have a 5G router for the 5G smarty sim.does anyone know what frequency band Smarty using? by other website suggesting Smarty presumably using the 3.4GHz and 3.6-4GHz bands but no offical confirmed.Thanks,Tim

payment issue

Hi I have just switched to Smarty and as soon as I had my number ported from my old network i found my plan paused. I went to renew my plan and make a payment and the site won't take any payment, debit card, credit card or even paypal. Anyone having ...

Resolved! Old number showing

I have transferred my old number to smarty on my iphone 11 but the smarty number is still showing in setting and on some of my messages, how do i add my number that i transferred to my phone 

Resolved! new SIM card linked to my account

I have a SIM card with 16 gb date per month I don't use most of it all the time but wondering if I could get another SIM card linked to my account so I can use in a mobile router without having to pay another monthly

hinchyp by SMARTY Maverick
  • 1138 Views
  • 2 replies
  • 0 kudos