Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 12:00. As part of this update, you’ll notice several changes to the User Interf...
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
My husband uses Smarty and his Emporis 5 phone which supports 4g has suddenly stopped receiving and making calls. I have done all the recommended checks to no effect. he still receives msg and emails etc. I contacted the Phone company who say check i...
I moved from 3 to Smarty (same network I know) to retain my roaming data. Every day I drive from Coventry to Tamworth and back for work. When 3G was available I could call my friend when I left work and we could chat all the way home (I use the Tamwo...
HI THERE, MY SIM HASN'T WORKED SINCE I'VE JOINED YOU GUYS, OVER THE WEEKEND I WAS TOLD I HAVE TGO WAIT UNTIL TODAY, AND NOBODY HAS CONTACTED ME/RESPONDED ON WEB CHAT. WHAT IS GOING ON?!
Hiya, has anyone been successful in getting 5g working on their phone? Currently using a pixel 8 which is 5g compatible. However, I am just getting 4g connection.. I have enabled 5g as my preference.. But it just stays on 4g.. Even after travelling t...
I've checked my phone settings and everything as it should be but for whatever reason my phone won't call as soon as I'm out of the house which is obviously when I need it the most.Extremely frustrating and surprising as your service has been excelle...
Hello,I live in an internet black hole and have recently dumped Plusnet as my ISP because speeds were ridiculous at best 5Mb download and loads of buffering with prices rising beyond reasonable. We are 2Km from the exchange and swapping ISP won't mak...
Just over two weeks ago, my wife's Moto G9 Plus phone stopped being able to receive or make phone calls with her Smarty SIM. Everything else worked, including SMS, just no phone calls in and out.I reset everything on the phone, tried my known working...
I have been outside the UK since 20/09/2024 & received a notification from Smarty about reaching the overseas fair data usage limit, so paid for more data as suggested in the message. Shortly afterwards, I received a further message advising reaching...
I want a new Smarty sim and wish to swap my existing number to it but also keep my existing Smarty SIM and package, will it (the old SIM) be automatically assigned a new number or would it be cancelled automatically?
Got a message about payment not received. Set up new payment. Payment taken from bank , payment showing on smarty app....then I get text saying payment failed .....something not right . Is it a scam ?
I transferred my mobile number using the PAC number when I first joined. Now I can’t send text to some of my friends as the number in text is different from my mobile pac number. Help!
I suddenly can't make calls or receive them. If I make a call it appears to be calling in the normal manner but there is no sound and the recipient is not getting any sound of an incoming call or even a 'Missed Call' notification.The sound is working...
I have had several attempts at activating an additional sim. The information given does not seem to work for example log in and another… don’t log in. I have tried to buy data only only to find that my payment will not go through! Spent ages trying t...
Is there a problem with the signal in the Paisley area ??
How the **bleep** hell do I leave smarty and get s PAC code?
Will my Smarty phone work in Singapore?
