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Forum Posts

Upcoming Maintenance & User Interface Updates – Please Read!

Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 12:00. As part of this update, you’ll notice several changes to the User Interf...

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YulianK by SMARTY Community Manager
  • 63 Views
  • 0 replies
  • 1 kudos

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 7506 Views
  • 34 replies
  • 8 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 138343 Views
  • 500 replies
  • 9 kudos

unable to make or receive calls on a Emporia 5

My husband uses Smarty and his Emporis 5 phone which supports 4g has suddenly stopped receiving and making calls. I have done all the recommended checks to no effect. he still receives msg and emails etc. I contacted the Phone company who say check i...

Poor Coverage

I moved from 3 to Smarty (same network I know) to retain my roaming data. Every day I drive from Coventry to Tamworth and back for work. When 3G was available I could call my friend when I left work and we could chat all the way home (I use the Tamwo...

dave21w by SMARTY Rookie
  • 726 Views
  • 1 replies
  • 0 kudos

No 5g?

Hiya, has anyone been successful in getting 5g working on their phone? Currently using a pixel 8 which is 5g compatible. However, I am just getting 4g connection.. I have enabled 5g as my preference.. But it just stays on 4g.. Even after travelling t...

Iab2i123 by SMARTY Pioneer
  • 1714 Views
  • 4 replies
  • 0 kudos

My service

I've checked my phone settings and everything as it should be but for whatever reason my phone won't call as soon as I'm out of the house which is obviously when I need it the most.Extremely frustrating and surprising as your service has been excelle...

BT Universal Service Obligation

Hello,I live in an internet black hole and have recently dumped Plusnet as my ISP because speeds were ridiculous at best 5Mb download and loads of buffering with prices rising beyond reasonable. We are 2Km from the exchange and swapping ISP won't mak...

Trident-3 by SMARTY Pioneer
  • 1170 Views
  • 3 replies
  • 0 kudos

Overseas fair usage

I have been outside the UK since 20/09/2024 & received a notification from Smarty about reaching the overseas fair data usage limit, so paid for more data as suggested in the message. Shortly afterwards, I received a further message advising reaching...

New sim

I want a new Smarty sim and wish to swap my existing number to it but also keep my existing Smarty SIM and package, will it (the old SIM) be automatically assigned a new number or would it be cancelled automatically?

Calls not going out or coming in

I suddenly can't make calls or receive them. If I make a call it appears to be calling in the normal manner but there is no sound and the recipient is not getting any sound of an incoming call or even a 'Missed Call' notification.The sound is working...

Additional sim activation

I have had several attempts at activating an additional sim. The information given does not seem to work for example log in and another… don’t log in. I have tried to buy data only only to find that my payment will not go through! Spent ages trying t...