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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14363 Views
  • 482 replies
  • 4 kudos

Calls not going out or coming in

I suddenly can't make calls or receive them. If I make a call it appears to be calling in the normal manner but there is no sound and the recipient is not getting any sound of an incoming call or even a 'Missed Call' notification.The sound is working...

Additional sim activation

I have had several attempts at activating an additional sim. The information given does not seem to work for example log in and another… don’t log in. I have tried to buy data only only to find that my payment will not go through! Spent ages trying t...

I purchased a plan with activating the SIM

HiI purchased a plan without activating the SIM I was sent. It seems like I’m being sent another SIM (2 days) and I will need to wait to use/activate that one. Account says awaiting number. Am I correct? Not good impression of smarty so far. 

Crguy by SMARTY Maverick
  • 1278 Views
  • 3 replies
  • 1 kudos

Resolved! I didn’t activate the SIM I bought

I bought a SIM card at my local Sainsbury’s I then bought a SMARTY plan without activating the SIM accidentally.Do I wait 2 days for the new SIM, or can I use the one I’ve already bought somehow? 

Crguy by SMARTY Maverick
  • 5160 Views
  • 9 replies
  • 0 kudos

Bought a smarty card from amazon

Hey everyone, I bought a SMARTY card from Amazon and put it in my Mifi Device and then went on the website via my phone And created an account and paid the 20 for unlimited data.  It says shipping me a card and I can’t activate the card. I have. I’m ...

Gp77 by SMARTY Rookie
  • 722 Views
  • 3 replies
  • 0 kudos

Resolved! Data left

I've had data roaming on while in Europe and used 8GB out of my 12GB allowed. Now I'm in UK, I've turned off roaming. Do I have for 4GB left for the month or up to my full allowance - usually 32GB. Thank you 

Account Paused By Smarty For No Reason

Today was supposed to be the monthly billing for my group plan. I checked my credit card payments for today as I had not received the customary email/text to say the plan had renewed. No payments taken.I then logged into my smarty account. The app di...

Having proper with sim

I have had to put a new smarty SIM card in my phone I’ve had to due to harassment my uncle has given me a new smarty sim which he set up all I want to do is cancel that one and carry on with my plan with my new number please help 

Smarty SIM

Hi, i created an account to smarty on another phone but i forgot to activate the actual smarty number. Now its saying that its mailing a smart sim card. is there anyway i can register the sim card i have now.

Poor network coverage (network status) - new joiner

Hi - I've recently joined Smarty with multiple devices (for myself and family members). I live in the centre of a large city and have always had good phone reception from other providers (PlusNet, GiffGaff, Lebara). However, since joining Smarty I'm ...

Unable to make outgoing calls

My data works, I can receive texts but i can not make outgoing calls, been more than a day and no response from help and while there is a "active" help I am unable to raise a new one and no one is even viewing the request for update and fix that i ha...

Activation

I tried to activate my Smarty sim on Tuesday 4th and waited till the 2 hours had passed but didn't receive an email and the app appeared to be stuck on the 'activating page'.  I contacted CS via the webchat and was eventually assured that my sim woul...

woodymogs by SMARTY Pioneer
  • 4610 Views
  • 7 replies
  • 0 kudos