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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25304 Views
  • 486 replies
  • 7 kudos

Netgear M1

Hi I have just been away to the eu (France) with my new unit with a new activated SIM card switched it on to use for my tv and nothing happened just said no internet what bid I do wrong. 

Full 5 bars 4g signal but internet terrible

I have checked network but it says perfect with no issues. I live in Chelmsford Essex and work near Stansted 2 totally different areas . Both have almost no internet although my signal shows four five bars with 4G. This has been going on for almost a...

Connection drops out overnight

We recently switched to a Smarty SIM in our dongle which we currently use for home internet (long story as to why). The connection seems pretty good during the day and evening for working, streaming etc, but in the morning we find that the internet c...

Hannah82w by SMARTY Pioneer
  • 310 Views
  • 0 replies
  • 0 kudos

Resolved! I pay £20. Others pay £15. I'm not happy.

I am a new customer today. I have signed up for unlimited data £20 per month. I see others are being asked to pay £15 per month for same. Smarty did not tell me. I am a sucker.I do not want to pay £20. I want to pay £15. I am regretting joining Smart...

skajd by SMARTY Pioneer
  • 735 Views
  • 2 replies
  • 0 kudos

Smarty number

Hi I changed to smarty a few days ago. I transferred my old number over which when looking into settings I saw, but today I've since seen it's smartys number they gave me? Also I've had problems connecting to my internet last 2 days so I'm not sure i...

replacement sim

I've been waiting for a replacement SIM card for a week and am still waiting. I ordered it again but received no email confirmation. I spoke to support in the chat, and they told me to order it again. However, I don't know if the order went through b...

New sim activation

I've recently received a new SIM and have been trying to activate it, but I keep encountering the "account closed" issue. I also have a PAC code to transfer my number.  Can you help me resolve this? Should I consider making a new email address, or is...

Never activated sim but been charged for service

Hi there can someone help me iv just cancelled my direct debit that I wasn't aware of I was paying for the last 7 months Tried to activate sim but couldn't get it to work so I went back to my old provider I have only just realised I was being charged...