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Reactivating a closed account

I closed my account and asked for refund due to Smarty SIM taking over a week to arrive which was too late. I still want to join Smarty, can I somehow reactivate using the SIM that arrived or do I need to place a new order?

Problems with service

I'm new to smarty.  Set my daughter up 1st as her contract ended. Moved from Vodafone.  It's been 4 weeks & she's complaining constantly of no phone service. Can't ring us from the train station. Can't load anything on her phone when she's in college...

Numbers

Why when I txt someone is it coming up as a different number, yet when someone rings me its my old number that I wanted to keep.

I message issues

Since using iPhone in Europe now unable to send iMessage just showing as text message  Do you need to re adjust settings as you did to use roaming in Europe  nothing to do with recipients not on WiFi as have checked this

Resolved! Internet Service Provider (ISP)

Hi. I am attempting to register on a UK website (UK Lottery) which requires me and my ISP to be UK based. I know I’m in the UK (!!) and don’t have a VPN. Having only recently signed up to Smarty I assumed the ISP would also be UK based. I actually ha...

Customer service

What is the number for customer service? As I choosed for my old number to be kept but my new card nas new number and I want to keep the old number 

Smarty to Smarty calls dropping

Can anyone help? My husband and I both just switched to Smarty. He's just got a new refurb phone and installed his Smarty sim, so we're not sure if the problem is his phone or Smarty network, but basically we frequently can't call each other. Sometim...

Resolved! SIM

can I use same size SIM in a different phone?that takes the same size SIM & also unlocked? thanks

cal6308 by SMARTY Pioneer
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  • 2 replies
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Calling UK from outside EEA.

I have an add on plan and correct settings in APN (mob.asm.net) but when I call i get a "sorry you have not been given access to this servivce" message. Any help out there?

EU roaming options

I understand EU roaming is limited to 12GB per month. From what I have read can I change my data only plan from from 15GB a month to say 100GB a month then buy a 3 day roaming pass and that will give me access to 100GB?Secondly, is there a limit to h...

Help with new 4g router.

I purchased a cheap 4G router on ebay, a ZTE MF286D 4G/LTE which may possibly still be locked to Three network. I assumed this wasn't a problem if using Smarty.I haven't been able to get it working yet, it just says the SIM is invalid. Is there a cle...

Withnail by SMARTY Pioneer
  • 310 Views
  • 0 replies
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Strong 4g Signal - Poor Download Speeds

I recently activated a unlimited data only plan sim, which I’m using in a Huawei Mobile Wi-Fi 2 hub. The 4g signal strength is max bars but the download speed is often between 0 to 6m, although upload often far better at 10 to 15m (if only it was the...

Davlon by SMARTY Maverick
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  • 20 replies
  • 2 kudos