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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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Data si

I have a new data sim for my TP Link. can I register it in the TP Link or do I have to put it in a phone to start  

Pac code isn't working

So i've activated my Smarty sim, and want to keep my old number.Problem is it won't process, i've tried two different pac codes now and input my old phone number, and it just comes back with this; Please re-check if your number is correct and try aga...

Resolved! VOICEMAIL

Hi All, with a new sim ported to keep my old number, i can make but not receive calls - they all go to voicemail which I have not yet set up? Android phone settings show nothing amiss so any ideas?

PHouse by SMARTY Pioneer
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New user not used to layout

Right so I was a smarty customer and my wife just joined , I mistakenly ported her number to my sim , easy enough to swap my sim with hers , but now I've lost my number having had it for years . How can or can I resolve this ?

Why so difficult to change

My partner has Smarty, so I decided to join, NOWHERE was I asked for the referal link. I activate my sim and get a number, told that my old number will transfer sometime before midnight the next day, so how do i get told its changed over if I am out ...

I can't receive text messages from and to Italy

Hi everyone,I’m having trouble sending and receiving text messages to and from Italy.This is quite important as I need this service to receive texts from my Italian bank. I’ve already contacted Smarty customer support, but unfortunately, they weren’t...

Can’t dial some numbers

I have just switched to Smarty and now I can no longer call my landline. Yesterday on my old sim it was fine but not today, everyone else in my household can call the landline but on smarty it does not let me. I can call other landline numbers. Does ...

New customer

Just switched over and ticked all the boxes to keep my number. Now my account reads "awaiting number"  There's no help, not even a chat bot, having regrets already! that guy in the gym that recommended these clowns!  

Resolved! My plan is paused

Hi  need help quickly it said my plan is paused but I can’t renew my plan I go abroad on holiday soon and I need to fix this asap

No network at L3 9QJ

Is anybody else experiencing network issues in Liverpool, near  The Plaza (L3 9QJ)? network checker showing the error. No updates on it.

smarty data sim

I decide to get a data only sim delivered but never arrived,but the £18 has been taken from my account.I have decided not to go ahead with this so could someone get in touch with me about cancelling & returning my payment,thank you.james bingham

Resolved! No calls in or out

I can send\receive texts but cannot make or get phone calls .My phone is Realme C21 .4G compat . VoLTE enabled . I left Smarty with same problem in December . Phone worked fin on other network . Rejoined to find same old problems . Any ideas ?