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Hi i just joined. It says 50gb for £ 8 pm and in the bill it says 16gb. Why? Is it a fraud / scam

Mohamma_3162976
SMARTY Rookie
SMARTY Rookie
 
4 REPLIES 4

MSF
SMARTY Guru
SMARTY Guru

@Mohamma_3162976 No, it's not a scam - I assume that you are on the genuine Smarty website!

It's a special offer and you will need to web chat with Smarty Support if you want to change to that (and are not a new customer).

How to log in for website chat

@Mohamma_3162976  https://smarty.co.uk bottom right hand corner.

Alternative: https://smarty.co.uk/contact 

MarkWeatherill
SMARTY Commentator
SMARTY Commentator

If you joined using the current 'offer', it's the 16Gb plan but increased to 50Gb for however many months.

In the app dashboard, it should say '50Gb - Promotion' and you'll see a bar representing 50Gb, but you're being billed for the 16Gb plan.