Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
My 3g phone is not activated they have give me a different number that's not the one that's associated with this device please can anyone help I've tried everything to try getting the SIM working on my phone that is 3g network.
Does anyone know if a TP-Link mobile router will use data when switched on but not connected to any devices by wifi? I use a mobile router in my caravan and normally switch it off when I go home, however, I did not do so when I last went home and ...
Hi there. Is anyone else based in Derry / Londonderry having any network issues? I can't get any connection when I'm off WiFi. Any idea what's happening? Thanks.
I turned off VM when away recently and now want it back. Going through all options it seems it's all back on but when I try calling from another phone it doesn't. How can I get it back?
Had all sorts of hassle getting my PAC code to be accepted, the chat was hopeless, he kept saying enter the number with 07xxx xxxxxx but the page insists the "0" is removed.Anyway, PAC codes have Upper Case letters, like most people i just entered lo...
Activated my SIM three days ago. My previous supplier has now discontinued my service but Smarty still hasn't ported my number. How long does this normally take.
Hi I just received your SIM card. There is 2nd SIM in package and I want to activate it for my son under the same plan. How can I do it. Couldn't find it on the website Thanks
My number has been transferred over but its not working
Hi everyone, I hope you can help me. I purchased a Smarty SIM some time ago and requested that I keep my old No instead of the SIM's number. That has been fine until I decided to change my Iphone to a Samsung. Although I can receive messages and p...
Hi, looking to transfer to this deal, but I’m an existing customer. Is there a way to do this without getting new SIM etc?
The data only simm we have has been activated. I have fitted it into a 4G LTE Wifi modem. And it does not offer up an internet connection. I also tried the simm in my IPad and the same notice appears No internet connection. Any ideas please ?
I ordered a sim a week ago, i understand their are problems with the post at present but tomorrow is xmas eve so not expecting it for at least another week, however the t&cs for the deal i have got says i must activate within 14 days to get that deal...
Is it possible to set up a phone with a Smarty SIM card to Connect automatically to WiFi at London Underground stations? I can connect manually by clicking on the THREE WiFi link but have to do this at every station. By the time I’m connected the tra...
Why is my number showing as the smarty number when I've carried over a new number
It won't let me top up
Existing customer - can i access to the 60gb plan for 10 offer ?
I accidently made 2 times payment this month from my card. However payment history shown only one payment in my smarty account.
My wife gets a message on the smarty app when she goes on it stating poops you haven't completed your account set up even though she has/did yesterday.I was with her when we did it together,it let us put all details in pac code her old mobile no/took...
