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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 16054 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 78551 Views
  • 498 replies
  • 8 kudos

Twitter Verification

When attempting to verify my smarty phone number with twitter i get an error message stating operator [smarty] is not recognised. Is there a fix

Resolved! Only choice is International roaming

Then it says I will be charged... Not I 'may' be charged. Smarty is saying I can use data as normal within the EU. Please advise, thanks. PS I have set the APN as advised by Smarty

iPhone keeps disconnecting...help!

Hi all,I have an Oppo A94 5g on Smarty and my wife has an iPhone 12 on O2.Calls keep disconnecting in mid-call whenever she calls me. (She works at various locations in London, whilst I am home in Surrey). Any ideas for things to try to correct this ...

Twitter blue sign up

When attempting to verify my phone number with Twitter I get a message saying the operator smarty is not recognised, is there a fix?

Finally free from EE

After 2 loooong years, today I started my new journey with SMARTY!I will never again let myself be locked in any phone contract like my last one! And finally will be saving money with Smarty! It's all my boxes  Thanks

APalma by SMARTY Rookie
  • 1226 Views
  • 1 replies
  • 2 kudos

Roaming set up on router

I have an Avtex 985 mobile home router with Smarty Sim do I need to make any changes in the router set up for this to work in EU...or will it work automatically?....Thank you...Richard 

Resolved! Changing your phone settings

Going to Spain in a couple of weeks and am aware of the new to change setting’s on my I phone  , but wondering to I keep the settings when I return? Or revert back to previous settings? 

Weak signal

Hi When is there going to be a strong signal in Oxford?Can only get 0.15Mb download speed so unable to do anything with it

Registered

How come I’m registered with yourself and yet you you can’t find my email address or my date of birth

Data

Please can you tell me why my phone is showing 2gb when my  plan is 12gb   Thanks   Karen

Resolved! Referee bonus

Hi I am a smarty user I and my referer  is entitled to bonus my referer inform me that his bonus has been given to him however I am yet to see mine. Our Chat id : 76967703695379