01-06-2023 06:14 PM
my old number has been transferred now but i cannot make calls or receive them did not have trouble with my old provider
01-06-2023 11:11 PM
We're the same. Started a group plan for 3 of us but my daughter can't get any service. Did all the checks, ordered a new sim & still nothing. Went on webchat & was I the middle of it, as soon as it turned 8pm the operator disappeared. Really not impressed. That's a week now with no service!
02-06-2023 09:57 AM
@DeniseP If you cannot get any joy from the web chat today, raise a complaint to get it sorted.
02-06-2023 09:58 AM
@DeniseP Forgot to say.....has your daughter logged in to her account to ensure that her sim was activated?
04-06-2023 12:47 AM
They sent me two sim cards and i put the wrong one in sorted now
02-06-2023 09:56 AM
@Pauline_2079766 Have you checked the phone settings to ensure that it shows the correct number now?