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Cannot make calls

Pauline_2079766
SMARTY Pioneer
SMARTY Pioneer

โ€Ž01-06-2023 18:14 PM

my old number has been transferred now but i cannot make calls or receive them did not have trouble with my old provider 

0 Kudos
5 REPLIES 5

DeniseP
SMARTY Rookie
SMARTY Rookie

โ€Ž01-06-2023 23:11 PM

We're the same. Started a group plan for 3 of us but my daughter can't get any service. Did all the checks, ordered a new sim & still nothing. Went on webchat & was I the middle of it, as soon as it turned 8pm the operator disappeared. Really not impressed. That's a week now with no service!

0 Kudos

MSF
SMARTY Guru
SMARTY Guru
In response to DeniseP

โ€Ž02-06-2023 09:57 AM

@DeniseP  If you cannot get any joy from the web chat today, raise a complaint to get it sorted.

MSF
SMARTY Guru
SMARTY Guru
In response to DeniseP

โ€Ž02-06-2023 09:58 AM

@DeniseP  Forgot to say.....has your daughter logged in to her account to ensure that her sim was activated?

0 Kudos

Pauline_2079766
SMARTY Pioneer
SMARTY Pioneer
In response to DeniseP

โ€Ž04-06-2023 00:47 AM

They sent me two sim cards and i put the wrong one in sorted now 

0 Kudos

MSF
SMARTY Guru
SMARTY Guru

โ€Ž02-06-2023 09:56 AM

@Pauline_2079766  Have you checked the phone settings to ensure that it shows the correct number now?