BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I've got my friends mobile number and the pac code from her old vodaphone account how can I help her to get started she has had her sim delivered any help appreciated thanks
Just drove through The Netherlands, Belgium, and France on my way back to the UK. No connection in Belgium or France. My wife who is with Vodafone had connection throughout the journey. Disapointing… not sure if I will stay with Smarty for much longe...
Hi i was wondering if anyone could help?I ported my number to smarty 2 weeks ago, since then i can't make any calls what so ever it just say sorry you don't have access to this service.I can receive calls on my original number that I ported over, bu...
Hi folks, I got a SIM from the store, inserted it, downloaded the app and made an account/bought a plan figuring this process would be activating the SIM along the way, but clearly not and now I have to wait 2 days for my SIM to arrive, is there any ...
Hi I’m using my Smarty sim for first time in Ireland (republic) and it’s auto selected Vodafone ie which is the biggest network but my phone is spinning and not connecting to the network. Smarty / my phone worked in Spain and I have mobile data, roam...
Hi, I have been on the 30GB plan for around 3 years. I use around maximum 10GB of data per month. I was just wondering where my unused data goes to. I know for smaller plans it somehow gets refunded. Is it the same for my plan as well?
Can I order a new sim card for a friend who I'm helping to transfer to smarty
I said I'd help a friend to transfer to Smarty. Can I get a new sim card posted to my home address
I have had the following message on the network status checker for at least 2 months now, and no network during most of the day but with a good 5G connection in the early hours, it disappears at around 6am. Anyone else had this problem?Message:We’re...
For the last 3 weeks I have been commuting to see my best friend who as been dying in hospital and trying to communicate about her its been impossible anywhere I go there is no data I haven't used any data because Smarty have obviously stopped me fr...
I have 2 Smarty accounts, one card is used in my non-5g phone and I get over 100mbs downloads. The other card I have in a 5g enabled pocket wifi. If I connect my phone to the pocket wifi, my download speed is only 6mbs. Anyone have any idea why? At t...
Hi I’ve recently moved on to smarty and put my pac code in to keep my old number. I’ve put the pac code in but my number hasn’t transferred over.
On the 30th March I purchased a 4G plan and paid the £5 subscription, on the 31st March Smarty took an extra £2 out of my bank account in two separate £1 does anyone know what this extra amount is ?? Smarty do not answer my Question!!
How do I enter competition with having bought extra credit to do so and message not sending?? Help please
I purchased a 4G plan on the 30th March at a cost of £5 on the 31st March Smarty took an extra £2 out of my bank account does anyone know what this extra payment is for ?? Smarty are not giving me an answer!!
Hello, I signed up to SMARTY today (longtime looker, first time jumper) and used Apple Pay to purchase my plan (30GB for £10 with extra 30GB for 12 months). When I look at my account online or in the app it says that I don't have a payment method se...
