08-27-2023 08:51 AM
I’m currently in the Channel Islands and can’t get my phone to work. I’ve bought a data add on and also tried switching the APN to mob.asm.net but still no luck…any advice appreciated
Solved! Go to Solution.
08-27-2023 10:35 AM
@AndyMar_2188183 I'm just wondering whether you bought an EU Roaming Data Pass - that would not work as Channel Islands are not considered EU (I know...go figure!!??!!).
What you need is an Out-of-plan add on - see: https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf
to pay for data at 2p per Mb (megabyte not gigabyte) and 10p per min for calls (texts are included as if in the UK strangely)
08-27-2023 09:42 AM
Have you turned roaming on in your phone ?
Do you have signal where you are ?
When roaming, it’s a good idea to manually select a network, rather than let your phone automatically select a network, as they sometimes don’t pick the network with the strongest signal
08-27-2023 10:35 AM
@AndyMar_2188183 I'm just wondering whether you bought an EU Roaming Data Pass - that would not work as Channel Islands are not considered EU (I know...go figure!!??!!).
What you need is an Out-of-plan add on - see: https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf
to pay for data at 2p per Mb (megabyte not gigabyte) and 10p per min for calls (texts are included as if in the UK strangely)