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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 17274 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 81361 Views
  • 498 replies
  • 8 kudos

Resolved! Activate

An email says my sim is activated but it isn’t activated on my phone. if I use my O2 sim the phone works 

Number transferred partially

I placed the new SIM card in my phone on Sunday, July 30, expecting my old phone number to be transferred promptly (as promised on the account's dashboard), but it hasn't happened as planned. At present, I find myself in a challenging situation. Cont...

Not activating

I have done everything I need to do to activate it and I have been waiting for an email since yesterday and still nothing has shown up 

Old number not transferred

I can’t use my sim as my old number has not been transferred I contacted smarty and they said there was a problem, but how long will I have to wait, I’m still being charged for a months subscription but I can’t use it I been waiting 5 days for the nu...

Number not transferred

I’ve been waiting 5 days for my old number to go to Smarty but according to them there’s a problem how long should I have to wait I’m still paying but I can’t use the sim as it’s the wrong number!!!!

Smarty App Password

Is there a way to save the password. So you don't have to keep typing it in every time you go to use the app.???  

Hmmm....... SO, This is new!

OMG this phone is sending me around the bendI charged my phone (Nokia 3) this morning as I was going out (if there is less than 70% charge then my phone may cut out if I use it and YES I had a new battery fitted in Dec last year and it STILL has prob...

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App Biometric log in

Every time I come out of the Smarty app the Biometric log in disables itself.So basically when I try and get on the app the next time I have to re enter my email, password and receive a text code before I can get on the app Just wondering if anyone e...

Changing owner number

I have had a data sim fo a while now which I use now and again. The number for this is my owner number. I have now set up a smarty sim for my phone. I would like the phone number to be my owner number as it makes it easier to verify when logging in a...

Receiving spoof calls

I've recently been getting many calls from landline numbers across the UK that I have no association with. When googling, these are legitimate small businesses like butchers, bakeries, and restaurants, and their number is the same online as the one t...

Resolved! Variations in size of data in voice, text and data plans

Hi All,I've just emailed Smarty, asking if they have any plans to have a 50Gb or 75Gb data plan (with voice and texts), and am awaiting a reply with interest.From what I've seen, I'm being offered a number of data plans up to 30Gb, then there is a ju...

Clocks running but I can't make calls

I signed up to Smarty, with a PAC code to transfer my number. The prior help suggested that the transfer would be done in <2 hours. I got my new SIM, put it in, and activated it. Now I am being told it can take 2 days to get my number. Here's my prob...

Very poor coverage

I have been with Smarty for five days.I still cannot use internet at home - it comes and goes, but mostly it goes.No emails, no Facebook.Utterly exasperated.Any help much appreciated.Thank you.

Replacement sim card

My god what an awful experience trying to get a replacement sim card after my phone was stolen 1st day- all okay password was reset- got online to my account ordered a sim- perfect. This was monday Come wednesday- still not here- come online get told...