You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I have my SIM card in a mobile wifi device ( data only sim )I can’t get logged on with the password given. Is there any trouble shooting for this
These no longer work either on the old voicemail system or the new one (that I knew nothing about)I can set up, delete & edit a DL, but if I go to use one my call is immediately disconnectedThe Chat Bot couldn't comprehend my question & a Support Age...
Hello,With a paused plan does the Sim/number still receive texts? i.e. verification generated texts/ for password etc…? thanks
Currently in Spain on holiday. Should everything work as it does in UK ? Has I'm not able to call mobiles . Landlines work fine and data is working fine. Just not able to call mobiles??
Hi, I ordered a SIM recently and paid 7 pounds but I changed my address so I couldn't get the SIM. Instead, I bought a new SIM in a supermarket and joined a plan which is worth 10 pounds. How can I get 7 pounds back?Kind regards,Elvin Hajizada
https://smarty.co.uk/network-status-checkerEnter your postcode belowNN11 2NHLast updated on 11:15 am 11 October 2023.We’re fixing an issue with our network in this area. Sorry for any disruptions this may cause.Our engineers are working on masts near...
Wife is in Dubai. Set phone up before leaving. On arrival whatsapped home on hotel wifi. Then it’s stopped working. Can’t get access to select an add-on they say now is necessary. Any help please appreciated. (don’t want to make calls or text)
Can my number be ported earlier than said date? You kept telling me to activate the sim, and now can’t receive calls??
Hi, I have a dormant Smarty SIM in my phone, if I rejoin Smarty will this SIM become active or will I have to wait for a new SIM?Thanks
My SIM card doesn’t word I was trying to call and it says I have not been given access to this service
Again until now I can’t use my SIM card, I am here to ask you politely to respect your self
I received a message from smarty that says my phone and number will be ready to use on 13/10/2023 I am really upset I can make a call but I can’t use text message or internet What is your problem?
Coverage checks state "very good 4G" but download speed less than 1 Mb/s !! No change during 10 days of trying all known measures to improve. Dual band TP-Link MR500 AC1200 data SIM router shows all lights and 2 bars (of 3 max), LTE 4G+ Cat6 with com...
Does anyone know how to cnnect my MacAir to my VoIP phone wirelessly please?
When I use more than allowed what happens??
As we see daily requests for help on how to remove the adult content filter, I had an idea for the Smarty Marketing Department. A new customer can send in a copy of their passport or driving licence, to prove they are over 18.Then, Smarty send them a...
Hi. Smarty didnt port my number correctly. I am not bale to receive calls and txt. Third day today and no solution . Web chat doesn't really know why. They have escalated to team . 3 days. Unacceptable .
Today is 12 Oct. I activated the smarty SIM card, submitted the PAC code. The switch was planned to happen on 9 Oct. On 9 Oct at 18:00 I received an email from Smarty saying "we are sorry there is a delay".I asked the support team every day and they ...
Hello,I received your Sim card with number 07861684634 yesterday. We have 3 handsets at home, but the SIM card is not recognized in any of them
