Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
An email says my sim is activated but it isn’t activated on my phone. if I use my O2 sim the phone works
I placed the new SIM card in my phone on Sunday, July 30, expecting my old phone number to be transferred promptly (as promised on the account's dashboard), but it hasn't happened as planned. At present, I find myself in a challenging situation. Cont...
I have done everything I need to do to activate it and I have been waiting for an email since yesterday and still nothing has shown up
I can’t use my sim as my old number has not been transferred I contacted smarty and they said there was a problem, but how long will I have to wait, I’m still being charged for a months subscription but I can’t use it I been waiting 5 days for the nu...
I’ve been waiting 5 days for my old number to go to Smarty but according to them there’s a problem how long should I have to wait I’m still paying but I can’t use the sim as it’s the wrong number!!!!
Just got my new SIM and activated it. Got the relevant emails and TXT messages confirming it, and have the operator name at the top of the screen on the phone. Extremely disappointed to say the least. Before I signed up, I checked the map for coverag...
Is there a way to save the password. So you don't have to keep typing it in every time you go to use the app.???
OMG this phone is sending me around the bendI charged my phone (Nokia 3) this morning as I was going out (if there is less than 70% charge then my phone may cut out if I use it and YES I had a new battery fitted in Dec last year and it STILL has prob...
I have received an email from Smarty about the 3g switch off and telling me that my phone will need to be upgraded, which is odd as my phone has 4g switched on in the settings, as follows.settings > network and internet > Mobile Network (Smarty) > A...
Every time I come out of the Smarty app the Biometric log in disables itself.So basically when I try and get on the app the next time I have to re enter my email, password and receive a text code before I can get on the app Just wondering if anyone e...
Is it possible to transfer data to other phones
I have had a data sim fo a while now which I use now and again. The number for this is my owner number. I have now set up a smarty sim for my phone. I would like the phone number to be my owner number as it makes it easier to verify when logging in a...
I've recently been getting many calls from landline numbers across the UK that I have no association with. When googling, these are legitimate small businesses like butchers, bakeries, and restaurants, and their number is the same online as the one t...
Why isn’t my sim not working when I have done everything what it has told me to do.
Hi All,I've just emailed Smarty, asking if they have any plans to have a 50Gb or 75Gb data plan (with voice and texts), and am awaiting a reply with interest.From what I've seen, I'm being offered a number of data plans up to 30Gb, then there is a ju...
Is voicemail included in my plan
I signed up to Smarty, with a PAC code to transfer my number. The prior help suggested that the transfer would be done in <2 hours. I got my new SIM, put it in, and activated it. Now I am being told it can take 2 days to get my number. Here's my prob...
I have been with Smarty for five days.I still cannot use internet at home - it comes and goes, but mostly it goes.No emails, no Facebook.Utterly exasperated.Any help much appreciated.Thank you.
My god what an awful experience trying to get a replacement sim card after my phone was stolen 1st day- all okay password was reset- got online to my account ordered a sim- perfect. This was monday Come wednesday- still not here- come online get told...
