Abroad …..

[Samanth_1638911]

I’m abroad and didn’t do the set-up - can I do it whilst overseas or am I stuck ?

[Samanth_1638911]

I have an iPhone 13 

[JJP2]

You can do it abroad, you are not stuck.

Just change the Smarty APN to “mob.asm.net”  and make sure data roaming is turned on.

Also, you may get a better signal if you manually select a network, rather than letting your phone do it automatically. 

https://community.smarty.co.uk/t5/faq/setting-up-your-ios-device-to-work-abroad/ta-p/7918 

[Samanth_1638911]

Thanks - it’s finding the APN that’s the issue - I’ve searched for it but nothing comes up 

[JJP2]

 

Follow these screenshots :

Go into Settings :

1. Tap ‘mobile data’

•  2. Tap ‘Smarty UK’

 3.Tap ‘Mobile Data Network’

 4. Tap and change the APN to ‘mob.asm.net’

[Samanth_1638911]

Thanks for this but I’m not seeing those screens …. Will activate it when I get home 

[JJP2]

That’s odd that you aren’t seeing those screens, especially as you have an iPhone 13. 

My iPhone is a 13 mini, so you should see exactly what I am seeing.

Only thing I can suggest is that make sure your iPhone 13 is updated to the latest version of iOS, which is 16.6.

[MSF]

@Samanth_1638911 The Settings icon should appear on your Home Screen and has a silver square with a toothed cogwheel contained within it.

Mobile Data is then one of the items down the list once you have opened Settings.