Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi, it's been several weeks since porting to smarty.My signal has not been great but I've discovered I'm not getting landline calls at all.Customer service keep going in circles with the technical team who are saying no timestamps for the landline ca...
What a joke smarty have become. Mon a chat for 1hr and 15 mins and now the advisor is ignoring each and every request for a response. just embarrassing.
Hey guys has there been any futher updates from three themselves on outage we had the other of any further Compensateion we would get back As far as am aware there there wanting people to fill out Compensate forms that takes up to 7 days to here ...
I've received what appear to be two identical sims for use in a phone. I expected one to be identified as data only for use in my router. Am I overthinking, and does it just depend on what I put in each device and activate for the sims to know what p...
Is there a way to unblock calls that have ‘No Caller ID’? The NHS scheduled a call with me and as the caller is calling from a home office, they have withheld their home number. As a result, their call does not come through but comes up as a missed c...
I've received what appear to be two identical sims for use in a phone. I expected one to be identified as data only for use in my router. Am I overthinking, and does it just depend on what I put in each device and activate for the sims to know what p...
My full Q is: has anyone else been charged monthly an amount that is not your monthly fee, and it doesn't appear on SMARTY records? It's happened to me for a number of months so I had to cancel my automatic payment, but it wasn't acknowledged by SMAR...
Anyone experience zero signal. Both my wife and I have zero bars all of a sudden.
I need this UK number for bank details & other services but now live in Malaysia
I have no network signal since morning today. What is the reason for the outage?
No over night over night updates for customers .... arghhh what's going on
Hello can I activate a new Sim on my existing email address?
I can’t call landlines with my mobile. Any suggestions?
I’ve paid to enable data filters but it’s still loxked
I keep getting the "It looks like you are outside of the UK" when trying to access national lottery website. It tells you to check with broadband provider, but my partner who lives in the same house, but is on a different network, does not have this...
Received 2 sim cards, one for me and one for my wife. Both separate email address's. However SMARTY Put both under my name and number. Asked Customer Service team to change name and ne number, Next minute I got asked to ring them up, Why its their pr...
New SMARTY customer, not a good start at all with awful 4g speeds Ported over my number today 4th December, put the Smarty sim in, first thing i noticed was only showing 4G when my previous network I would be on 4G +. So i did a speed test got, 7.91 ...
Iv been with smarty over 2 years and my plan automatically updates ever month. For some reason they sent me a message saying I need to renew my plan as it has run out. Iv tried to do this but sent me a txt saying it hasn’t worked. Why ?
