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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 17299 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 81476 Views
  • 498 replies
  • 8 kudos

Any update back from them as yet

Hey guys has there been any futher updates from three themselves on outage we had the other of any further Compensateion we would get back As far  as am aware there there wanting  people  to fill out Compensate forms  that takes up to 7 days to here ...

Raymondc by SMARTY Maverick
  • 1011 Views
  • 2 replies
  • 0 kudos

Data only sim identification

I've received what appear to be two identical sims for use in a phone. I expected one to be identified as data only for use in my router. Am I overthinking, and does it just depend on what I put in each device and activate for the sims to know what p...

No Caller ID issue

Is there a way to unblock calls that have ‘No Caller ID’? The NHS scheduled a call with me and as the caller is calling from a home office, they have withheld their home number. As a result, their call does not come through but comes up as a missed c...

Data Sim identification

I've received what appear to be two identical sims for use in a phone. I expected one to be identified as data only for use in my router. Am I overthinking, and does it just depend on what I put in each device and activate for the sims to know what p...

Signal

Anyone experience zero signal. Both my wife and I have zero bars all of a sudden. 

Resolved! Hmmm help lol

No over night over night updates for customers  .... arghhh  what's going on 

Raymondc by SMARTY Maverick
  • 1610 Views
  • 3 replies
  • 0 kudos

Area congested, Engineers aware and trying to fix

New SMARTY customer, not a good start at all with awful 4g speeds Ported over my number today 4th December, put the Smarty sim in, first thing i noticed was only showing 4G when my previous network I would be on 4G +. So i did a speed test got, 7.91 ...

Why has my plan not automatically updated

Iv been with smarty over 2 years and my plan automatically updates ever month. For some reason they sent me a message saying I need to renew my plan as it has run out. Iv tried to do this but sent me a txt saying it hasn’t worked. Why ? 

wifi calling problems

Hi .. I've been using Smarty for one month and I live in an area where the signal is pretty poor whatever the provider. Therefore wifi calling at home is really important. Broadband in the house is good .. consistently 60MB .. and my iphone 14 (iOS 1...