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Closing account problem

Hi there don't know why smarty has  told me that they're closing my account as I haven't logged in for a while when they have automatically took the payment for the service consistentlyFurthermore I am using my number, internet regularly and am shock...

5g

Come on smarty please update your list of 5g compatible phones I'm 100% certain my Nokia g50 works on 5g I've put a Three Giffgaff and O2 SIM in it and they handle 5g without any problems where available ,the phone is dual SIM and I have shared scree...

Wifi calling suddenly stopped working on my Iphone 6plus

Been using Wi-Fi calling on my iPhone 6 plus for a year - no issues. Suddenly it stopped working - phone shows "no service".Nothing has changed - it happened out of the blue. Tried 2 different Smarty SIM cards and neither work.Both work in another ph...

Resolved! Unpause plan, how long before reactivated?

Hello,I've paused my plan while I'm out of the UK for a few weeks. When I return and renew the plan, how long typically does it take to become active? Is it instant, a matter of hours, a day?Thanks!

Resolved! Not receiving 2FA texts after porting

Hello! 2 weeks ago I have decided to give SMARTY a try and ported my old phone number from Vectone. Since then I can only make and receive phone calls, but can't send or receive SMS text messages. After trying all the guides I could find on the websi...

xYorYx by SMARTY Maverick
  • 3644 Views
  • 8 replies
  • 0 kudos

Partial port, No 2FA no inbound calls or text

I cant access my bank account, the NHS cant contact me for appointments, I've missed a planned eye test and telephone appointments. My 75 year old mother cant call if she needs me, My children cant contact me if they are in trouble, im very distresse...

Resolved! My number changed even after opting to keep my old?

Hi, I just switched to Smarty, when signing up, I selected to keep my old number (for business and personal contacts) but now that I got the SIM activation email, they are telling me I have a new number. Is there anyway to reverse this?Thank you 

Can't send or receive texts after porting my old phone number

Hello! 2 weeks ago I have decided to give SMARTY a try and ported my old phone number from Vectone. Since then I can only make and receive phone calls, but can't send or receive SMS text messages. After trying all the guides I could find on the websi...

xYorYx by SMARTY Maverick
  • 633 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping my number

I was using my current number with Smarty until recently. I had not bought data for a while and so they closed my account. It says that I can buy a new package and re-open my account, however that requires me to buy a new sim. If i buy a new sim, wil...

Resolved! Number not associated with phone

 Hi, I am wondering if anyone has a solution to this problem? I have recently moved from Giffgaff to Smarty and had my number transferred which all went fine, apart from this. I have tried resetting my phone and taking the SIM out several times. I ha...

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PhoebeW by SMARTY Maverick
  • 2232 Views
  • 6 replies
  • 0 kudos

Portable Wi-Fi device

I am trying to set up a portable Wi-Fi device so that I can have internet when I go on holiday, I have placed the smarty data sim into the device, then I select the portable Wi-Fi address and input the device password which is admin but it is too sho...

Can’t use Mobile Wi-Fi abroad

Hi all, I have a HUAWEI portable Wi-Fi unit in my Motorhome but can’t use the Smarty sim abroad as I don’t know how to re-configure. Any suggestions would be very appreciated.

New SIM help please!

Hi, we’ve ordered a new SIM for my father in law but have no idea which email address it was linked to now. We ordered the Smarty SIM because we all have one and he’d had a problem getting an o2 SIM. In the meantime his o2 SIM arrived on a 2 year con...