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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14667 Views
  • 482 replies
  • 4 kudos

Social tariff

Changed my tariff to the social tariff. Payment was apparently declined so Smarty paused my account. Tried paying but they keep refusing payment. Have tried 3 different debit cards with 2 different banks, tried paypal and google pay. Tried 3 differen...

can not use wifi

I have activated a SMARTY sim card for my Huawei to travel from UK to Spain.  When I try to link to wifi it says to enable data roaming.  I have done this but it still will not connect

Terrible service

No master where I am I get a terrible service. I have either 0 or 1 bar and can’t aces internet. Even in Glasgow City Centre I couldn’t even check internet as my signal was non existent. Is there any settings I’ve got wrong on my phone

Tunisia

Hi going tunisia for a week in may will my allowance be still the same there's texts calls data etc thanks  

Leezey by SMARTY Pioneer
  • 723 Views
  • 2 replies
  • 0 kudos

No Internet

I bought a new dongle and a Smarty data only SIMUsing the Dongle and Smarty SIM its "Connected Secured" BUT No Internet.Using a Mobile Phone and Smarty SIM "Connected Secured" BUT No Internet.What does this mean and how do I fix this please?Many than...

I can't access the promotional offer

Hi everyoneI'm on the £8 for 16Gb and now Smarty are doing 50Gb for the same price. I've tried to access the offer but it wont give me the option. Is it because I'm already on the £8 tariff and I'm stuck with it or will it upgrade to 50Gb on may bill...

New Sim

We have a sim card that we use in a mifi device when travelling. I lost the sim but have a new one. Hiw do I transfer my existing plan to my new sim?

Resolved! Tablet

I have purchased a tablet with phone on, I can receive text messages over wi fi from the sim but cannot receive calls it's telling me network is forbidden, is that the settings on tablet or sim card. I don't really use the phone for calls I really on...

MrFunk by SMARTY Pioneer
  • 1049 Views
  • 2 replies
  • 0 kudos

Smarty adult content filter bugged by Three?

noticed that recently ive been having complaints from my roommate that he keeps getting redirected to Accessing and blocking adult content on your phone | Support | Threei have checked and adult content access on that sim is enabled in smarty setting...

Ray by SMARTY Maverick
  • 920 Views
  • 0 replies
  • 0 kudos

Wide Awake from 04.00 on Easter Monday

Jet lagged following a trip to Northern California. Have to say the roaming coverage offered by Smarty through partner networks was great. I also tried out the American MVNOs of “Tello” and “US Mobile”, which were also good. Had to laugh at “Mint Mob...

Dongle newbie

HiI have a cheap chinese dongle from Amazon and a smarty data only sim.Im trying to make it work but Im not exactly in my youth and I really dont know what Im doing.Have logged onto the manufacturers site 192.168.100.1 selct english and password is a...