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Forum Posts

wifi calling problems

Hi .. I've been using Smarty for one month and I live in an area where the signal is pretty poor whatever the provider. Therefore wifi calling at home is really important. Broadband in the house is good .. consistently 60MB .. and my iphone 14 (iOS 1...

My dator

It’s not working when I’m in other country’s well it works in Finland Sweden but not in Crete 

Wi-Fi calling ‘on another line’

Hi,  I have tried two iPhones , both on the Wi-Fi approved list ,  and whilst I can make calls, incoming calls get the message that I  on another line.  Doesn’t seem to be a problem with a Samsung phone.  Has any experienced this and found a solution...

1 December system problem all day

What a wast of time complaining on the Friday 1st December my phone would not make and receive call no data most of the day at the end of day my son had same problems switch of phone swith back  I done this 3 time yes I was back on what is going on w...

Resolved! 60 consecutive days abroad

Hi, it says on the website that if I spend 60 consecutive days abroad, Smarty have the right to suspend all services on my account.- if I switch my phone off for 20 days during that period will that extend the period for another 20 days?- if within t...

Outage 1st dec - compensation

Hello, are Smarty offering compensation for the outage on 1st Dec? I personally was inconvenienced as I could not perform some urgent banking for my house move due to being unable to verify my device by text due to the outageRegardsKeith 

Tethered

Can not tethered to my tablet it's gone mad??   Can not understand. Its been OK for the years. 

Dropping to H coverage in Durham

Hi all, Just curious if anyone else is experiencing a drop from 4g to H at the moment in Durham.I've reset phone and still same, been like this for 2 days. CheersChris 

Sim not working

So..... I lost my phone, i ordered a replacement sim and they put my account on hold till it came, I reactivated my account with my new handset but I still have no calls, texts or data. I try make a call and I get a notification saying 'Not registere...

Resolved! Payment

I've seen on my bank account you have taken 2 payments on the 27th of  November £6 & £7 . That cant be right regards Brian Harris  UB3 5LB 02 10 43 12 Hall lane 

Resolved! Unable to See 125gig plan

Hi I’m trying to swap over on changing plans on dashboard the deal for 125gig for £12 is not viewable I have tried selecting the deal logging in how can I get this offer please