Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker. How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...
When i call certain companies landline number, such as my doctor, housing company, 0300 number, they cant hear me the call drops or they cant make out what im saying as my voice is breaking up for them but when they call me back its fine they can hea...
Hi, I have just completed registration of my new sim with Smarty, after changing friom GiffGaff. Smarty has confirmed that my activation is complete, however my phone is not connecting to my home network,although it was working fine before activatio...
We have just moved to SMARTY and are very happy. We have an old phone we would like to use very occasionally to monitor our dogs when we leave them in the car. So that old phone needs to connect to a data signal. But as we will only need it for a few...
Bit of a long one:Transferred my old number from Plusnet to Smarty, and all was working well. Then I added a family member to my Group, and tried to transfer their old number across too.Well, their number ended up getting transferred to MY Smarty SIM...
How to Active my SIM card
My £10 renewal failed as i forgot to add funds to the account. A few days later got charged £6 and got a text saying that my plan was renewed, I'm yet to get service and on my dashboard shows as expired.I don't want to pay another £10 since I already...
My SIM card will not active
Have a monthly 3GB plan for backup in case main internet is down. Just used up the full 3GB for the first time. Not clear what happens once the allowance is used up - does data connection stop working completely or does it continue to work and I get ...
Do calls between two SMARTY phones holidaying in Greece cost the same as two SMARTY phones at home in the UK?
Almost all the time there are difficulties and image distortions while watching a movie or listening to music. The quality and speed of data flow is not satisfactory. If that doesn't change, I'll change the operator.
Hi I noticed that my date runned really fast even if I was not using any particular web site why?
how do i contact whoever runs smarty, as for 1 thing couldn't stream **bleep** all used 6.gb on first time i set it up, then lost my other phone with smarty sim, then yous take another £20 even though i barely used anything last time. your internet ...
Hi. I'm looking for a bit of advice please. Just recently when I'm out and about my phone does not connect to the internet. I like to use Google Lens to identify plants when out walking but the app tells me there's no internet connection. I tried to ...
I have an email from Smarty: Great news your port request for your number XXXX XXXXXXX has now successfully completed! What the email does not say is when the number will become active. If you search the help pages the word 'Port' does not even appea...
Network congestion, what exactly does it mean and how long do engineers need to fix/improve things. Smarty network in CM19 has been unusable since Tuesday AM, my router cannot get a connection and constantly reboots itself.Help line/chat not really m...
once again, browser not remembered, i had to go and get my phone to login with a code, come on, fix this! i will keep complaining until it is fixed!
Just got replacement open mifi device and a smarty sim, no proper instructions with the device, have everything connected but saying no internet connection, invalid sim?? Any ideas please?
Has anybody experienced Hive heating receiver not working on sim 4G internet provider, we live in the countryside and do not have possibility of cable / fibre broardband so have to rely on a sim card, Hive have told me to contact my provider with the...
Hi, I'm new to smarty, and I'm trying to set up my android to work abroad(Spain). The info is that I must change my access point name to mob.asm.net or my phone will not work. But my apn is already set as mob.asm.net, is this OK?.
