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Calls to Channel islands

Stephen_2661900
SMARTY Pioneer
SMARTY Pioneer

Hi, my package includes unlimited phone calls, does this mean that calls from the UK to Jersey are included as part of this package?

4 REPLIES 4

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

Alas no, @Stephen_2661900

Any calls from the UK to the Channels Isles are charged at the rate applicable for SMARTY Mobile International Band 1 destinations, assuming you had sufficient account credit.  

MSF
SMARTY Guru
SMARTY Guru

@Stephen_2661900  If you look at the Price Guide: https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf?_gl=1*1o9cii*_ga*MjEyNjgyNjQwNC4xNzE2OTAyMDIw*.... Specifically p19 & p20, you will see that the Channel Islands are in Group 1A (long with Isle of Man & Switzerland)

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

@MSF, in the OP it seems @Stephen_2661900 was looking at International calling (UK to abroad), not roaming in the Channel Isles.

@Chalkychap  & @Stephen_2661900  mucho apologetico !!! Indeed I was looking at the wrong page in the Price guide. Pages 22 & 23 are the relevant ones here.