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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25510 Views
  • 486 replies
  • 7 kudos

Cannot make or receive calls

Smarty, I don't think so.All lies from the chat/messaging service, coverage and network checker is not updated so does not tell you there is no signal or a fault when there is and staff will NOT report the fault they just give lots is excuses. No ide...

Roaming suddenly not working

Hello everyoneI hope you can help. It seems a very obvious problem but I can't get around it.A week ago smarty informed us to make a simple change (if necessary) in order to remain roaming in the EU. It turns out I didn't need to make the change. My ...

Xyrox by SMARTY Commentator
  • 1920 Views
  • 3 replies
  • 0 kudos

Resolved! New user - can't connect to Wifi during transfer period

I'm a new customer, I transferred from EE and activated my SIM 2 days ago.  I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I...

2644212 by SMARTY Maverick
  • 5181 Views
  • 12 replies
  • 0 kudos

No speed slow speed

For last week have been unable either to get online at all or when I do can barely load a page. At best on speed test is 1 perhaps 2 megabytes  but usual is says there are net work problems when i do an online speed test.  Have removed chip and repla...

DianaR by SMARTY Pioneer
  • 868 Views
  • 1 replies
  • 0 kudos

Offers

Changing plansHi I keep seeing adverts for amazing deals like £8 for 50gb,But when I try to change my plan they are not offered as an option

Resolved! 50gb offer

Sorry if my previous post is already up, but I couldn't see it, or a reply anywhere.I am on 40gb for £10, but keep seeing 50gb for £8 offer- but I cannot access it, anyone able to help please?I see similar questions were answered by 'talk to the supp...

Fried my sim card

I recently ordered a sim for my data router, It was working OK until I upgraded the firmware on my Zyxel NR7101, I had to remove the sim to carry out this operation, the router updated to the latest firmware OK.but once i re-inserted the SIM it would...

Gazzamius by SMARTY Pioneer
  • 394 Views
  • 0 replies
  • 0 kudos

data add on not working

purchased a data add on today , it works as a wifi hotspot to connect tv ,pc etc but i can not access any think through my phone , ie: internet ,whats app saying no internet connection ? 

French Carrier

Once again I am in France (Paris) and my roaming is not picking up the French carrier.  Does anyone know who the French carrier is for Smarty?

What’s App calling abroad problem

My what’s app calling won’t work from Jordan. I’ve topped up additional add ons & changed the mobile data network. Any ideas why it’s not allowing me to call. Messages and video/photos being sent through no problem   

Adult content filter has been turned back on

After I joined SMARTY I had to enable Adult content to be able to browse Internet Archive website.This morning I notice that I can't access that site (browser SSL certificate error).I was told to toggle the Adult content setting, so I switched it off...

What does my network status report really mean?

Not so long ago, got an SMS from SMARTY about 'planned network improvements' at my postcode. Remembering this today, thought I'd check my location's network status, which was reported as:There is, at times, heavy usage in this local area. As a result...

Chalkychap by SMARTY Trendsetter
  • 887 Views
  • 1 replies
  • 0 kudos