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Voicemail from abroad

I have received the below messageYou have 1 new Voicemail(s).Call +447782333123 to listen.When ring the number, says my pin is not set up and I need to ring back from SMARTY number, but I'm actually ringing from SMARTY sim? Any advice please    

Activation query

Hi how can I tell if the sim has been activated ?it’s for a mobile wifi I can’t get an internet connection but can see the device on my networks ? Thankyou Donna 

Adding a SIM to group

My son has just got his first phone, I already had a new smarty SIM to use. I want to add this SIM to my group, which I created yesterday. I tried to add that number, but there was no option (only to order a new SIM)? How do we get around this as he'...

Tinks76 by SMARTY Pioneer
  • 584 Views
  • 1 replies
  • 0 kudos

Resolved! No service

I cannot believe it I paid my bill in full 3 days ago and yet this morning Christmas day I am unable to use my phone , my service has been cut off , this will cost Smarty a customer. Will now find a more reliable provider .

Resolved! Referral link issues

Good afternoon, I sent a friend of mine my referral link on the 25/2, he used the link to sign up to Smarty.  I've since heard nothing from Smarty, so I've just contacted them asking where my £10 reward card email was and they just told me that my re...

aide199 by SMARTY Rookie
  • 5135 Views
  • 13 replies
  • 0 kudos

Switched to smarty

Switched too smarty when Plusnet ended. I just can't fault the service, the app is brilliant, very pleased.

Buzz666 by SMARTY Pioneer
  • 1069 Views
  • 2 replies
  • 2 kudos

Data cutting out

Don't use smarty I tried buying things online then it has the nerve to cut out mid transaction you useless bar stewards cost me a lot of money now. Always times out at the worst of times worst network ever going bk to Giffgaff 

Bell1984 by SMARTY Pioneer
  • 832 Views
  • 2 replies
  • 0 kudos

Not getting messages after 9pm

I don't get WhatsApp messages and texts after 9pm. I've checked all the settings on my phone but I can't sort it out. This has been going on for a long time. I've recently moved house but it's no betterAny ideas?

Outside EU - calls no data required

Hi.I bought a £15 add-on for an ios but I only want it for making/receiving calls outside the EU. I don't want it for data.What settings in ios are needed to do this as turning off mobile data just turns it all off.Thanks

3G only

I only receive 3G in my area, despite previously accessing 4G. Coverage in my area is shown as excellent for 4G. Is there network maintenance happening in certain places?