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my network

my network is stilll 4G network, why? It is not change to 5G network.

Unexplained High Usage

I purchased an internet dongle for my Dad's Laptop 18 months ago with a 4GB monthly allowance. He only sends e-mails and does a bit of light surfing the net.Everything was fine up to a few months ago (he was getting through 2-3GBs a month). Then sudd...

Data plan or voice and data - unlimited

If the unlimited data SIM is £20 per month and the unlimited data plus voice and text, is £15 (current offer) is there any reason not to go for the cheaper voice and data plan to use for data modem/router in the UK and as a roaming SIM when travellin...

Brookhouse by SMARTY Commentator
  • 1017 Views
  • 1 replies
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Test posting

This is a test posting. I can't see the posts that I have made and at the moment SMARTY don't seem able to help me.

Dducks22 by SMARTY Maverick
  • 1269 Views
  • 4 replies
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Resolved! Porting Team required Urgently

My Porting didn't go through correctly. I'm unable to receive calls and text from anyone on the EE network. I had this problem since the 2nd of January!I'm unable to receive calls from my partner who is on EE! I can receive Vodafone and O2 calls but ...

Setting up phone for using abroad (Huawei p30)

I have tried to follow the instructions for setting up my phone (huawei p30) to use abroad but they are not compatible with my phone. There is nothing under settings called 'wireless & networks' or 'connections'. I have found 'Access Point Names' und...

WhatsApp video call

Anyone having problems making a WhatsApp video call. I've tried and it just tries but then says connection failed.

No internet most of the time

Ever since first activating my SIM I struggle with loading even basic text websites. Streaming music, one of my main uses, is impossible. I can often only buffer about 30s of a song before the internet bugs out or fails.Over half the time I have no i...

00800 numbers

I need to call a customer service centre with a 00800 number but phone won't allow it. How do I enable this. Thanks 

Is my unlimited data sim being throttled?

I use the unlimited data only sim in a tablet, using it as a hot spot to get access to the internet for my computer as I don't have a BT phone line.But it is selectively very slow (128kb/s to 1.5mb/s) but when i go to a speed check website it happily...

very bad servec from smarty

from november 2023 i have this problem This is the problem I have I entered a page  SMARTY ACTIVATE  TO MY NEW SIM CARD    https://smarty.co.uk/activate    I paid twenty pounds to get internet for a month   (See Attachments  ) I received a message st...