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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 22461 Views
  • 484 replies
  • 7 kudos

WhatsApp issue

I transferred this number from three to smarty. I am unable to use this number on WhatsApp whenever I try to register just get message that temporarily unavailable please try in an hour time, cant register

No service with sim

I changed from giffgaff to Smarty and want to keep my mobile number. I sent the code and been told 23/4/24 it will be complete. However I ve put my smarty sim in my phone after activating my sim and keep getting no service! The sim works in my sons p...

Just wondering, is it me or….

Now we all know that Smarty Mobile is a value for money mobile phone service.Maybe that’s its downfall ? Whilst many others and myself are very happy with the high quality of service we receive, on this forum we seem to be experiencing an influx of p...

Resolved! Mifi roaming EU

Hi, I'm new to SMARTY and a techno-idiot. I'm using a data only sim in my huawei mifi which I had with previous plan with Three. I have got it running in the UK, no problem so that's great but I now need it to work abroad in the EU. All the info seem...

Cannot make or receive calls

Smarty, I don't think so.All lies from the chat/messaging service, coverage and network checker is not updated so does not tell you there is no signal or a fault when there is and staff will NOT report the fault they just give lots is excuses. No ide...

Roaming suddenly not working

Hello everyoneI hope you can help. It seems a very obvious problem but I can't get around it.A week ago smarty informed us to make a simple change (if necessary) in order to remain roaming in the EU. It turns out I didn't need to make the change. My ...

Xyrox by SMARTY Commentator
  • 1888 Views
  • 3 replies
  • 0 kudos

Resolved! New user - can't connect to Wifi during transfer period

I'm a new customer, I transferred from EE and activated my SIM 2 days ago.  I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I...

2644212 by SMARTY Maverick
  • 5125 Views
  • 12 replies
  • 0 kudos

No speed slow speed

For last week have been unable either to get online at all or when I do can barely load a page. At best on speed test is 1 perhaps 2 megabytes  but usual is says there are net work problems when i do an online speed test.  Have removed chip and repla...

DianaR by SMARTY Pioneer
  • 860 Views
  • 1 replies
  • 0 kudos