BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi all So, every Wednesday my Mum calls me from her mobile (to my mobile) but for the last 4/5 weeks she has had a problem with it connecting as her call keeps getting immediately directed to my voicemail (without my mobile ringing) but when she cal...
What add on do i need to call or txt Guernsey please
I'm moving out of the UK, but I'd like to keep my UK number. What do I have to do to keep my Smarty account open? It sounds like I need to buy a monthly plan once every 220 days - is that it?Will Smarty ever terminate my account, e.g. if I'm not conn...
I am in the process of moving from Portugal back to the UK. I transferred my UK number to Smarty in December returning to Portugal in January. So far no issues, I have been able to use my UK number without problems however when a Portuguese number se...
I have just purchased this contract I have no SIM it says mobile network not available for mobile phone how to I order a SIM?
I'm currently with Smarty. I want to port my number to giffgaff whilst abroad.According to Smarty, this is not possible: https://help.smarty.co.uk/en/articles/7172608-can-i-switch-when-i-m-abroadAccording to giffgaff, it is: https://community.giffgaf...
Hi, I’ve renewed my sim and it says on my account my plan is paused, didn’t have any issues taking the money out of my account though. No reason given why it’s paused only to contact support team… any idea why? Thanks
I currently use my smarty sim in a TP Link device but the signal and speed isn’t very good. I’m thinking of buying a different device and using my smarty sim in that one instead. My question is can I just swap the sim over to a new device or is the...
Hello... hope someone can help... I might be being dim (very possible) but have just got a Iphone mini 12 and when it comes to putting my existing sim card in, the tray looks like it should take a sim card that is the same size (nano) but the part of...
I am unable to purchase an out of plan add on using the SMARTY app on iOS 17.3. I check the box accepting the terms but clicking on “Pay with Apple Pay” or “Choose payment method” does nothing.
Anyone found a SIM card 5G router with a phone socket, I would like to connect our alarm system.
I've Registered My SIM But It Still Hasn't Flipped Over To My New Phone Please Help As I Can't Find A Customer Support Number?
I live very rurally and can only get a Smarty (Three) 3G signal. There is no nearby 4G or 5G, despite what the coverage checker says.Does anyone know what will happen when 3G is switched off? Will I be left with no service or are 3G masts being upgra...
Hi Smarty community,Below is my daily update of the "Smarty Experience"In summary, since joining Smarty I have been unable to receive any call or receive any texts which I normally use for 2FA/MFA.For reference, this problem is due to a failure in th...
HiSalwa Osman 01/01/1994.M8 5BG Last payment its 4th of DecemberI ordered sim card and sit that number and I'm not receiving so I'm order new sim car I'm receiving new number can you help me to change it.
Can my son use his smarty in Iceland without accuring roaming charges
I've been a Smarty member for several years with no issues .This week I've signed my friend up to Smarty and I'm paying for it out of my account .When it came to activating his SIM we were having issues but I managed to do it through the Smarty App o...
