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Nichola_2823073
SMARTY Maverick
Joined 2 years ago
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Re: Severe Provider Change Regret
Finally, only 30 hours after being promised a PUK code and nearly 48 hours after trying to request one, I have been sent a functional one - despite being told in the meanwhile that I couldn't have one until my old number had ported over tomorrow. I guess if you pay peanuts... Here's hoping that having painfully extracted a PUK code, I don't find myself asking for a PAC code in the near future!3.6KViews0likes1CommentRe: Severe Provider Change Regret
I've already raised two complaints (they've replied to my first) and will be adding a third later today if they don't provide a code. It's now well beyond a joke. If my old number ports on time (tomorrow) then my phone is bricked without a PUK code. Unacceptable.3.6KViews0likes0Comments- 3.6KViews0likes2Comments
Re: Severe Provider Change Regret
Ironically, the lack of weekend porting actually works in my favour on this occasion. If it had ported my phone would be effectively bricked. The factor that swung my change of provider was the EU roaming issue, which hopefully works. I've been severely stung previously by Three on that front. At least SMARTY don't tie you in for a year or more...3.7KViews0likes1CommentSevere Provider Change Regret
I've just signed up to SMARTY and I'm regretting it already. Admittedly, it was my fault that I locked the SIM, it's been so long since I swapped out a SIM that when trying to add a code I forgot the code is almost always 0000 to start with. Anyway, tried to contact them via web chat for a PUK code yesterday evening, and spent 90 min staring at an unresponsive window until their service closed at 20.00; emailed them also (hadn't realised there is no number to call for help). Today they finally replied and told me that I can't have a PUK code for 24 hours! This is appalling customer service. If my old number ports before the PUK code turns up my phone is effectively bricked!3.7KViews0likes10Comments