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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by • SMARTY Community Manager
  • 52660 Views
  • 496 replies
  • 7 kudos

Group owner account closed but need add ons

I joined Smarty a couple of years ago and ported my old number over, shortly afterwards I added another data only SIM for my daughter and created a "Group".  For some reason Smarty made my daughter's number the group owner and not mine, which didn't ...

Account suspended paused! Insane reason

I started using smarty abroad in Greece made one international call and it was suspended. I have 12gb data and unlimited calls minutes. They say I was using suspicious numbers and exesive use and breached the rules but they won't tell me which becaus...

How can I check my balance without having to open dashboard?

Hi,I have recently switched to SMARTY and it seems to be working fine so far. One unusual problem that I did not expect is that I can't find any way to query the balance (or the data plan) for my SIM. The official guide says just look at the dashboar...

SR_2716104 by • SMARTY Rookie
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  • 2 replies
  • 0 kudos

Porting issue - help needed

Something has gone horribly wrong.I already have a SMARTY plan and have historically ported my old number from  02. So that number is setup and already with SMARTY. I ordered a new SIM for my daughter and filled out the respective info to the app (vi...

Resolved! Over charged

Hi I am not happy 25 pound come  out of the bank account I set up  to renew my plan on 16th but then 20 pound has been tuck out of the account yesterday on the 20th I want refund I will email u a picture of the bank statement of the online banking 

Sim issue

HiJoined smarty this evening.Set up an account . I already purchased a sim and put it in mobile to be told you haven't been sent a sim yet or given a number.  But I have a sim??

Sim card issue

HiJoin Smarty this evening. Set up an account found the package I wanted. Already purchased a sim and loaded it but says new sim not sent out yet.I already have a sim

Parental controls off but can't access Premium Bonds site

Hi,Ever since I moved to a Smarty 4G data only sim (in a 4G modem) for internet access, I've been unable to successfully log in to the NSANDI website to check my Premium Bonds. I've tried Edge, Chrome and Firefox browsers. I don't have this issue on ...

Transferring my number

I was told by Smarty having supplying them with a PAC code that the transfer of my old number would be completed yesterday. Today 3 have cancelled my account with them and my new number hasn’t transferred.