Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I replaced my sim with the same number as I lost my previous phone and the new sim will not connect to the network despite the fact that I have activated it and gone through the activation troubleshooting steps. Any suggestions or help would be great...
Hi,Im unable to send SMS messages on iOS. Unable to confirm number for iMessages as well. Calls in and out are ok. Can receive sms messages without issues?THANKS
I joined Smarty 4 weeks ago and ported my number, since then I can not send SMS to certain random numbers; I have reported it but this has not been sorted. Had it happened to anyone elseService I got is extremely poor as well.
I have activated my SIM and been notified that the transfer of my old number is expected tomorrow 11th June. However I have no signal now on the interim number I received from Smarty. This number worked at first. On the app it says 'Your number trans...
I am seeing poor reception in the above areas.Are other people seeing the same
Is there a package I can change to that allows me to use my phone freely in the Isle of Man
I have a group plan with my husband. As he rarely uses his phone, can I pause payments for it?
I need a replacement SIM cause I've lost my phone, but also my old SIM for some reason the payment stopped going through and I'm not sure why, I would like to continue this payment and get a new SIM
How long will Bristol and surrounding area have no service? It's been out since 4th June 2024 and its now the 10th June."We're fixing an issue in this area at the moment and aim to have things back up-ans-running as soon as possible."
On Smarty's help page for connecting to the internet on iPhone it says for Mobile Data change APN to mob.asm.net and the same for MMS. When you do this it changes to three.co.uk. Is that correct? I know Samrty uses tyhe Three network.
What happened with my account?
Every weekend and school holidays we lose our Internet.Called smarty they say mast in our area overcrowded. So suck it up or go to different supplier.Great customer service.Why not please some of your customers and upgrade the mast !!.
How do I cancel a group member and once they are cancelled will the automatic renewal stop for their sim card?Thank you
I would like to use the Refer a Friend to my friends and family, but some had already been a Smarty customer, but their account is closed due to lack of use. Would they be able to use the link and rejoin so they get the incentive? Thanks for any help...
I received a free sim with my router but to create an account I had to arrang delivery of another to get a number allocated, but j need the sim activate today that I already have
As title. I switched the adult content filter off last month.Today I come home from work and it is back on!In the app, it says it's off. But any website is redirected to this:
Hi I live in brundell just outside of Norwich, got terrible signal. Any suggestions. Adam
Any new customers struggling with number transfers, I gave them all my information for a transfer a week ago and it’s still not done and nobody can call me on my new sim and old sim because of “signal problems with transferring”. Everytime I’ve spoke...
Is anybody else stranded with new SIM but old phone number not yet transferred…? Have raised as issue and told it’s been ‘elevated’ but no phone number to call…no ability to chase it up!!!
