Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 08:00. As part of this update, you’ll notice several changes to the User Interf...
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I often have no signal at my new house. Not a sausage. WiFi is great, though. The problem is that if I don't have at least one bar, my phone won't even try to make a call. So long as I have a bar, it'll use WiFi calling and all works great. My impres...
I am looking for new phone please
Is anyone else very disappointed that Three are tying up with Vodaphone? Smarty "the honest company" will now be part of the Tax Avoidance company Vodaphone. A company who openly admit they actively avoid paying UK tax to line pockets of shareholders...
Hi,I am on the "8GB, commitment-free SIM plan", but I now need to receive some calls from the UK and hence need to top-up my account whilst abroad (outside EU).Can I do this remotely via my credit card? - as I do not have an option to go to the local...
I would like to add another person to my group. He is currently neither on Smarty/Three network so I presume I need to order a new SIM for him but I cannot seem to find where to do this. I know which plan I want but there is nowhere to click to or...
Taken me 15 days to figure this out and now have only 15 days remaining on group plan monthly SIM. Can I re-set the date of activation/ payment period to today as its now started using data since I found my mistake 30minutes ago. Thank you in advance...
Do smarty have an E SIM for an Apple Watch ?
Hi,I have my own domain and email address and I can send and receive emails from my phone whilst connected to wifi, but the moment I come off wifi and connect to Smarty, I can receive emails but not send them. They sit in my outbox unsent until I con...
I have just had my phone number ported from my previous supplier. My previous supplier was 3 and I had WiFi calling. My number was ported via Smarty from £ and my WiFi calling has now stopped working. One of the reasons I need WiFi calling is becaus...
Just went grocery shopping. On the way back, popped in to a local Paypoint store, to add money to my balance. I was told that all Paypoint payments must be cash only, so my debit card payment was refused ! I believe this to be inaccurate information,...
A mate is shortly going to Spain, he has been told that "Lobster Mobile" is an English language mobile phone provider in Spain, and he has asked my thoughts. I have never heard of this service, so thought that I would ask this community. Any experien...
Hi do the settings need changini thought three and smarty were the same
I’ve put in another phone and ok and changed APN to one for abroad but it won’t work in campervan HUAWEI wifi- just says no service ? I’ve paid for more data but that didn’t make any difference. Any ideas what I can do. ?
Hiordered a smarty sim unlimited everything works in iPhone but not an old Nokia unlocked or a three router any ideas why ?thanx for any reply
Hey, so I left SMARTY for EE but now since regret that decision because the prices are too high and want to revert any changes. However, can a SIM card that had been disconnected be re-activated or would I need to start fresh?
Hi I'm based in new malden and have been having issues with my phone signal for about 3 or more weeks. I have been on the 3 network checker and it's been saying, we are fixing an issue with our network in this area! I'm wondering how much longer t...
The area to enter my PAC/STAC code is not where the instructions have pointed me towards.
