25-04-2023 08:10 PM
Hi everyone, I hope you can help me. I purchased a Smarty SIM some time ago and requested that I keep my old No instead of the SIM's number. That has been fine until I decided to change my Iphone to a Samsung. Although I can receive messages and phone call okay, when I send texts and make phone calls the original number of the SIM shows up instead of my own number. Is there anything I can do to correct this, or do I have to start all over again with a new SIM?
I hope someone can help solve this problem. By the way, I can see that my correct number appears here. Thanks for listening.
25-04-2023 08:45 PM
26-04-2023 10:13 AM
Hey PennyBo_1415926
I am sorry this has happened, if you can please get in touch with our chat team https://smarty.co.uk/contact one of our advisors will be more than happy to help, available daily from 8am – 8pm.
26-04-2023 06:42 PM
I suggest that you look in the phone settings and change the number to your actual number.