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[Network Issue] Service Update

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 9461 Views
  • 184 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 73506 Views
  • 496 replies
  • 7 kudos

Smarty is a waste of money

Using smarty is definitely wasting your money.  The speed is always below 1 Mbp , I have checked the coverage  and indicated that it were perfectly good.  My device is perfectly good so don’t  use Smarty . 

Transfer of number

I have a smarty Sim and the setup an additional member on a family plan I have tried to port a number over to the additional member using the old number and pac code when I have completed this process I don't get any  acknowledgment but they are proc...

Group plan topping up

Hi,I've got a group plan setup with multiple members, we've had some issues with using the same card more than 3 or so times (currently with chat support apparently, 24 hours passed and currently no luck), and we're in need of getting our sims back u...

Data

Hello, my unlimit data is very slow or very often lose conection so I don't have a internet. I am disappoited of SMARTY, when my plan will be finish I change for a THREE or o2 if still will be the problem with data

Business packages

Who is the best sim only company for business package. Disaporting smarty not offering for up to three sims.  As company is absolutely spot on.  

Atrocious signal

I have just joined Smarty as I was fed up with the coverage from the other major networks. The coverage map suggests that I should get a good signal both indoors and outdoors. I have virtually zero reception inside the house and minimal coverage outs...

Gwyndy by SMARTY Maverick
  • 2947 Views
  • 5 replies
  • 1 kudos

Sim?

Very strange one. My wife and I are both with smarty. When we visit our daughter in Kelso we both get a good signal . I have no problems but my wife cannot get calls in or out. When we come home to Edinburgh her phone works again. This happened with ...

Error message

Hi,Ive just changed over from EE and gone Sim only with Smarty. I got a PAC Code to keep my old number. I keep seeing this message and I’m not sure what I have to do and any help greatly appreciated as it tells me it expires in 5 days.This number is ...

WiFi Calling

Just joined SMARTY a few days ago and naively thought that as my phone (TCL 10 G) was supported on Vodafone for WiFi calling along with most of the other providers, it would be supported by SMARTY. Sadly, this is not the case. Bearing in mind this ph...

How can I get an account deleted?

I had an account a long time ago but this is being shown as closed as I left Smarty.I have now decided to return but when I try to use my primary email address on a new sim, it says it is already registered.I've created a new email address to get me ...

LenCuff by SMARTY Rookie
  • 3720 Views
  • 5 replies
  • 1 kudos

Absolute Rubbish

Referral program is a joke , no Referral received with the link  , support do not want to help would not recommended switching to Smarty 

Change phone number of group owners plan

I joined Smarty to get a simple plan for a ruggedized phone I use when sailing. Being happy with Smarty I then decided to port the phone number of my principal phone , a Samsung, from Virgin to a second Smarty sim and create a group for both phones. ...

Constant 'Secure Connection Failed' warnings on 5G

I'm having an issue where I get a secure connection failed warning from my browser when trying to load a web page. This happens accross multiplpe sites and if a click refresh a few times the page loads. I've tested this on multiple devices and differ...

Adam_137 by SMARTY Pioneer
  • 1361 Views
  • 2 replies
  • 0 kudos