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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14787 Views
  • 482 replies
  • 4 kudos

Will new sim card / phone number expire?

I got a bonus sim card when order one.It has a nice phone number so I want to keep the bonus one as well.Will the sim / number expired if I did not activate it right now? Or the number will keep forever as long as I did not activate the sim?

kkc by SMARTY Rookie
  • 1750 Views
  • 2 replies
  • 0 kudos

Resolved! About Phone says Number Unknown

I have a Samsung Galaxy S9. Just switched from EE to Smarty. I got the email and text saying my old number has transferred, Porting Successful. I can make calls and send texts and the internet is working although slow. Under About Phone my phone numb...

APN for roaming: cannot set it up :-(

Hello Smarty Comms, I added the Smarty SIM card before leaving the UK, but did not do the APN trick and now I am stuck in Europe with a non-working SIM for roaming. Tried to follow instructions to set it up, but does not seem to work: I ended up with...

Three vs Smarty

https://forums.moneysavingexpert.com/discussion/6091309/poor-smarty-network-not-always-piggybacking-off-three-networkThis link suggests Smarty users don’t get access to the full Three network (band 20). Is this true?

Is congestion common on SMARTY 4g network?

I've just joined the unlimited data SIM plan as I'm looking to buy a 4g router to use as a home broadband through tethering.I've plugged the SIM into my phone for now to test the connectivity, but the 4g seems inconsistent and is dropping out occasio...

Stripey giraffe text message charges

Hi all, i have recieved unsolicited texts from an online marketing company called stripey girrafe advising me i will be recieving advertising info and i will be charged £200 per text message. How can i stop these please?  Any advice appreciated.thank...

Forum e-mail confirmation not received

I have twice requested the confirmation e-mail from this forum, but although all my e-mails from Smarty itself have arrived very swiftly, no e-mails have arrived from the forum, and I suspect they cannot have been sent (I have of course checked spam ...

MollyR by SMARTY Maverick
  • 854 Views
  • 1 replies
  • 0 kudos

disable 2 factor authentication

the remember this browser option never works so i now want to just be able to login with username and password, i am happy to accept the increased risk of my account been hacked

My sim has been activated 5+ hours

But not data I've places my sim in too different phones and it doesn't work. It's not because my phones locked my husband has a smarty sim and his works fine in his I phone  Can someone help