Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi, I am in Lanzarote at the moment and despite my data roaming being turned in I can’t connect to the internet. Can you help please?
Can you get a number permanently blocked through smarty?As my phone wont block numbers
Does anybody know what security is in place to avoid fraudulent sim swaps? Is it possible to set a pin to avoid a bad actor taking control of your accoun?
I am abroad and have several issues- I bought add on to be able to send a text (to my bank to validate transaction)- it did not help, ie roaming did not switch on, but the add-on value disappeared. I bought about £5 - the same story. No roaming and...
I am a new user. I have voice and text messages , but have no mobile data. Any advice please
Hi, can anybody help? I have a Samsung A14 and when I make calls whoever I call complain that they are unable to hear me due to a bad connection. I seem to signal but I am at a loss to what the issue is?
I have done everything that i have been asked to do and my phone still doesn’t work when I’m away I need help with this asap as I travel away again this week and would like it to work in Europe while I’m away
Hi, don't know if there is anyone out there in the community who can help me.I have a SMARTY sim card which I use in my iPad, unfortunately I had ordered it before SMARTY offered data only deals and my iPad sim card deal is actually meant for a mobi...
Hi guys, new member,first post.I'm off to India next week for a holiday.Hopefully to see a wild Tiger!I won't need to use my phone at all, except for WiFi in the hotels, so I'll use WhatsApp for messages and calls.What do I need to change please so I...
I wondering if I could just take my sim out of my phone and pit in my mobile router, then just use that connected to my PC when out in the van?
Hi all So, every Wednesday my Mum calls me from her mobile (to my mobile) but for the last 4/5 weeks she has had a problem with it connecting as her call keeps getting immediately directed to my voicemail (without my mobile ringing) but when she cal...
What add on do i need to call or txt Guernsey please
I'm moving out of the UK, but I'd like to keep my UK number. What do I have to do to keep my Smarty account open? It sounds like I need to buy a monthly plan once every 220 days - is that it?Will Smarty ever terminate my account, e.g. if I'm not conn...
I am in the process of moving from Portugal back to the UK. I transferred my UK number to Smarty in December returning to Portugal in January. So far no issues, I have been able to use my UK number without problems however when a Portuguese number se...
I have just purchased this contract I have no SIM it says mobile network not available for mobile phone how to I order a SIM?
I'm currently with Smarty. I want to port my number to giffgaff whilst abroad.According to Smarty, this is not possible: https://help.smarty.co.uk/en/articles/7172608-can-i-switch-when-i-m-abroadAccording to giffgaff, it is: https://community.giffgaf...
Hi, I’ve renewed my sim and it says on my account my plan is paused, didn’t have any issues taking the money out of my account though. No reason given why it’s paused only to contact support team… any idea why? Thanks
