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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by • SMARTY Community Manager
  • 28432 Views
  • 490 replies
  • 7 kudos

Add ons

HelloOn 31 May i received an email and message saying i was running out of data and that my SIM plan would not renew untill 10 June 2023. I therefore paid £9 for an add on. I received confirmation of payment and the money has been taken out of my ban...

Ordering a replacement sim

Hi, I need to order a replacement sim and have been trying to follow the link set out in the FAQ and that was sent to me by the bot… but it keeps taking me to the login page. Once I login, I’m not redirected anywhere and can’t seem to find the right ...

Contract length

Hi all     I have just signed up and it says the length of the contract is for 1 month. Is there any way I can change this to a 12 month contract. I've not yet received my sim so have not activated yet

Roaming charges

Hi everyone we’re heading to Switzerland on Thursday and I’m confused as to how my data will work. We have unlimited but I believe there’s a data cap but also just discovered my plan won’t work in Switzerland??? Are you able to buy add ons while abro...

High Data Usage

My sister-in-law signed up with Smarty's 40GB data plan 14 days ago and she is a very light data user and yet the Smarty App states she has used 34GB of her allowance. Fortunately she is using a TP-Link 4G Router which independently records the data ...

Network unstable

Relatively new to this network but finding it increasingly frustrating at the moment. just watching videos I’m getting the network unstable constantly,opening pages takes an age and it’s like I’m on dialup. just to open this up to post this I’ve had ...

Mrabsent by • SMARTY Pioneer
  • 2865 Views
  • 6 replies
  • 1 kudos

SIM Manager question

I have just moved to SMARTY and installed my SIM in place of the Vodafone one. In Settings/Connections/SIM Manager it shows Vodafone against the SIM with SMARTY and my number underneath. Also for tge Mobile Data section it has Vodafone.Is this normal...

Mike54 by • SMARTY Pioneer
  • 1416 Views
  • 3 replies
  • 0 kudos

Still waiting for my number to be transferred

Hi there - I am desperately waiting for SMARY to transfer my old phone number, I requested a few days ago and it's still not done. Originally it was supposed to be complete by the end of 29th June 5:03 pm I have checked today and it is going 01/06/20...

veenzy by • SMARTY Pioneer
  • 1080 Views
  • 1 replies
  • 0 kudos

Network status?

Have just switched my phone to Smarty as I have another Smarty sim card to stream things on my tv.  Yesterday was my first day with Smarty on my phone and after about 10 minutes the network went down: the explanation being that they were doing work o...

60 day EU limit for Smarty sim

Hi, I'm travelling to France and will be there for about 40 days. I'm also visiting Ireland and need to know if I spend 21 days there will this put me in breach of Smarty roaming rules.Does anyone know the answer to this?Steve

Resolved! Info

Hy i just want to now if Smarty can give me a code so i can trace the delivery from Royal Mail. Thank you.

My account

Can you please try to get my payment again for this month or how do I pay it ?

Face time

Hi all, just transferred my number from 3 to Smarty number has transferred ok but when I face time my family it comes up with old  Smarty number and not my own number with my name,Any ideas how to correct thanks

Moving to the UK and want to start a group

I'm moving to the UK at the beginning of July and have ordered my SIM card to my new address. I want to also start a group plan for my wife and 2 kids but, when I go to start the group, it says that my plan is not yet active.Do I have to wait and act...