BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I go to Canada on Monday 20th March.Can I use my phone there or do I need to do Anything.I have already got a £15 Add OnCan I use WhatsApp in Canada.
I want to Change my phone number can you help
Hi, joined Smarty and finding it difficult to set up the apn for using my phone abroad, tried doing the suggested Xperia version but it won't accept, any ideas?
I’ve received hospital appt texts and other automated messages but the reply texts fail. Have I got to reset anything? Other texts seem to work ok.
Can you confirm if my sim is working, when will the number change to my old number?
When I query the network status for my post code I get this message..."We’re fixing an issue with our network in this areaWe’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is...
How can l change my smarty number?
I've just transferred over to Smarty with a new SIM, I've transferred my old number over to keep using it. The problem is I can't receive text or calls but I can make them. I can't get through to anyone on the chat. Help!!
Hi I installed my sim today and everything seems to be working ok but when i try to iMessage it is sending the messages as texts (coming up as green speech bubble rather than blue). I have checked my settings and iMessage is switched on. I’m not sure...
Hi ive just join smarty the sim deal I signed up to was 30GB (special offer with doubled data to 60GB) unlimited calls and texts. I’ve logged onto my account and it only showing 30GB of data and my usage. We’re is the 60GB that I should have?
Hi,I recently returned to SMARTY (glad I did by the way!) and have found a family member who would like to take my spare SIM (the one to 'give to a friend') . Do we both get any 'perks' from this or must I include this family member within a group? A...
Just received email to say number has been transferred but unable to receive or make calls
Thanks to Kiran in customer service.From sham.
How can you allow this if you don't have a credit card? Thanks Lauren
My indoor download speed is farcical. Under 1 Mbps. I'm connected to 5G or at times 4G+. Upload is temperamental but satisfactory. I use Galaxy S22 Ultra.
Hi, some of the London Underground lines e.g. part Jubilee line / Central line offer 4G network. Do Smarty users have access to this 4G network in tube? If yes, how?
Hello SMARTY community! I have previously used a SMARTY SIM in a 4G router when my internet line was having issues, so my account plan (Not currently active) is for data-only plans when I try to renew. With recent price increases on my EE phone SIM, ...
