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Message Send Failure

Hello everyone. I have just joined Smarty. None of my texts are going through. : (I have followed the advice on https://help.smarty.co.uk/en/articles/1170797-problems-with-sending-text-messages but when I dial *#*#4636#*#* I just get a voice saying "...

glopot by SMARTY Pioneer
  • 2783 Views
  • 2 replies
  • 0 kudos

bundles

start  new  bundle  before the end of old bundle how is this done

Resolved! iPhone 14 support 5G and Wi-Fi calling

SMARTY does not currently support 5G and Wi-Fi calling on the latest iPhone 14 range. It therefore would  be a BIG step-down in terms features for many customer’s that are planning to upgrade their mobile phone or receiving new phones as Christmas pr...

Michael_T by SMARTY Teamster
  • 5964 Views
  • 7 replies
  • 2 kudos

5g

Why is 5g only available to connect to on some phones with Smarty? I have a Nokia G50 5g and I can't use the 5g. Why can't smarty make 5g available to all brands of phones.

Pixel 6a WiFi Calling - problem

Hi,   Trying to get WiFi calling working on my recently purchased Google Pixel 6a. Apparently, Smarty supports it and all the settings are correct on the phone, but it just won't work. Any suggestions? Thanks for any help.

Usage in USA

Do I have to pay extra to use my minutes overseas?

M-A by SMARTY Rookie
  • 843 Views
  • 1 replies
  • 0 kudos

New number

Am on smarty and I transferred my old number to my new sim. Can I get a new number from smarty without having to change sims. 

Two numbers ?

Has anyone else had the issue on an android phone, where when you use normal texts it is your normal transferred number, but when you use chat texts it uses your temporary given number ?

Liam by SMARTY Maverick
  • 4187 Views
  • 11 replies
  • 2 kudos

Soooo frustrating

Anyone else been kept on hold for a long time? Started a conversation with LOVINA. She couldn’t do what I needed, now she’s AWAY and I’m left hanging for a long time. I can’t even lose her to talk with someone else. Frustrated, I am. So far, 55mins i...

Community Verification Email

How you I request a Verification email? If one was sent, it's not been received by my Yahoo email account (that matches what's in my Smarty account) and the instructions within the Community are in a box too small for them so they at cut off and inco...

PAC

Hi all, I recently signed with Smarty and received the SIM for my new number. I then Ported / PACed my previous EE number to SMARTY. My online Smarty Account reflects my old EE Number and I received confirmation from Smarty that my old number has por...

Can’t find where to put my Pac code

Can’t find where to put my Pac code, it says go to account settings and there will be an option that says my number, I’ve checked everywhere it doesn’t exist, I think the guides outdated, can anyone help pls thank you.