Would it be an idea to have 'suggestions' turned on by default for the SUBJECT box of conversations?
When people start a conversation without looking to see if the issue has been covered, they would perhaps see a number of previous threads that could answer their question immediately. As an example, many people ask how long a port should take and this has been well covered.
When you refer a friend to SMARTY, you’ll both get your choice of a Gift card. We would love to know what type of Gift card you'd want to receive, so that we can make our referral programme even better!