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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 98940 Views
  • 499 replies
  • 8 kudos

Appalling signal

Just switched to smarty from vodafone and its like going from fibre optic broadband to dial up.Smarty 4g reception is non exiatant and if I turn wifi off I can't even call someone in my back garden.  I have two work phones and three more mobiles in t...

Resolved! VodafoneIT

HelloCan anyone tell me why my Smarty phone showed it was connected to VodafoneIT when I went to Italy? Smarty is not part of Vodafone. Thank you. 

Resolved! iPhone Voicemail function

Hey everyone!I recently signed up to Smarty, all ok so far, however, when I receive a voicemail I get a text message from Smarty informing me there is a voicemail and to call the number in the text to listen to the voicemail. That's all well and good...

Banjo by SMARTY Maverick
  • 8387 Views
  • 5 replies
  • 4 kudos

Resolved! Messages on App

I have a current message received from Smarty in the app.  How do I mark it as read or delete it?

Rufus by SMARTY Pioneer
  • 3312 Views
  • 3 replies
  • 0 kudos

Tv streaming

My data only sim doesn't work right in my Huawei dongle it buffers constantly however my 02 sim works perfectly any ideas ? Smarty says I have great signal and broadband strength?

Losing add-ins due to Fair Usage rubbish policy

Is there a way round the Fair Usage limitation in France? Smarty are awful to communicate with and I am constantly losing add-ons due to the rubbish fair usage policy in The EU. I havé a SIM in a router and I don’t use it for phone calls.This is a re...

Smarty is succeeding

I'd like to thank Smarty on its current unlimited plan with a month by month plan at a serious affordable low price. I believe that smarty has and is allowing low income people and families to communicate with each other using either phone, Text, vid...

Getting device 5G support added

Just got a Smarty SIM and 5G doesn't work on my Nokia XR20.5G works fine with my 3 SIM and my Vodafone SIM.I know there's a list of devices that are allowed use 5G, but how can I lobby for my device to be added?My Smarty SIM is also allowed use 5G wh...

Can't activate SIM.

Live in the UK.Got activation email. Clicked Activate SIM. Takes me to login page. Never used SMARTY before so don't have any login details and there is no option to sign up. Checked emails and there is no confirmation of any account ever being creat...

Data access in Tonbridge

Is there anybody else in Tonbridge with rubbish data access / connection? I'm sure it used to be OK but now I can no longer get data connection...

LB580 by SMARTY Rookie
  • 2589 Views
  • 4 replies
  • 0 kudos

Nework coverage

I cannot get a network signal in my area. when I check on the Smarty network for my area , they say their engineers are working on it. When I check the coverage for the post codes of all my family members I see the same message from Smarty in over 80...

Network issues

I've realised since renewing my contract that unfortuneteley, the network speed is delayed significantly and the signal is occasionally out of bounds, affecting my ability to receive calls. I had not had these issues prior to renewing my contract. 

Resolved! 12gb roaming allowance

I've a query if anyone could clear it up ? If I was let's say in Spain and I used 12gb of data could I then just buy a data add on to use like the 10gb for £9 ? As it says can be used in EU? ‍

Resolved! Latest App Update - unread message indicator

Since updating the SMARTY iOS app to v1.10.3 a week ago I've got an unread message indicator, or a red 1 hovering alongside the app icon.I've gone into the app, and literally gone through every setting / option that I can see, but I can't see anythin...

Studley by SMARTY Pioneer
  • 1408 Views
  • 1 replies
  • 0 kudos