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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 18589 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 84758 Views
  • 499 replies
  • 8 kudos

Coverage Map

I quite like the three coverage map because you can zoom out quite far on 5G mode, and see how the roll out is progressing country-wide.On the old forum, I suggested adding the coverage checker to the SMARTY app, and I noticed this was added not long...

jonnyphone by SMARTY Commentator
  • 2610 Views
  • 2 replies
  • 2 kudos

5G

Hi i have just put a smarty sim in a Samsung Galaxy Note 20 Ultra that Supports 5G but in My coverage it is only showing 4G

Calling from Spain

I’m currently having to work from Spain as my dad is unwell. I’ve been using my mobile to make calls from WiFi not data but today it won’t allow me to call Ebglish mobile numbers? 

Connection problems in Trowbridge

I joined a week or so ago, and have had almost no data connection at all in that time - there has been an occasional foray into 3G connectivity, but it usually lasts a matter of minutes before disappearing again.I've tried the network status check, a...

GioCiampa by SMARTY Maverick
  • 659 Views
  • 0 replies
  • 0 kudos

Numbers such as 61888

Why can I not send messages to numbers such as this, on the rare occasion I have tried to entrée completions which require sending a text message, the message always fails to sendi have tried following instructions which suggest keying in a code and ...

Router for home WI-FI

I've been using a HUAWEI B535-232 router with a Smarty SIM for my sole home broadband for about six months (cost £80 on eBay)It's generally working well with not much buffering.The router is not 5G.I'm wondering if it's worth upgrading the router and...

Gavin by SMARTY Pioneer
  • 1717 Views
  • 0 replies
  • 0 kudos

Hello

I would just like to say hello to everyone in the smarty community.Hi guys n gals

Cunny22 by SMARTY Pioneer
  • 1148 Views
  • 1 replies
  • 2 kudos

Sim only

My wife contract sim plan unlimited is ending on the 19 Feb 2023, with Virgin mobile, and I would like to see you pricesI have a account with you 

Taken money but suspended my account

Hi - apologies if this is in the wrong place My phones renew every month on the 2nd and both payments were taken as usual but for my main phone payment has been taken and put as a credit instead of paying my bill??  So now my phone is suspended and I...

Using another phone to receive 2FA codes

Hi, first post here, so probably missed a trick or two.  I only use Smarty for data with a 5G boxAccess to email is limited, so is access to the SMS feature of the 5G box, I would like to be ableto nominate my second mobile as a confirmation code rec...

Test

Testing that I can now post. Lots of email vefication issues 

Wardysays by SMARTY Teamster
  • 2683 Views
  • 3 replies
  • 0 kudos

What do you think of Smarty?

I came onto the network about August I think last year...and I know a lot select them due to network coverage, I did this and it was what a friend was on but has since moved back to Vodafone. I was on Giffgaff/O2 and moved house and the coverage wasn...

leedorney by SMARTY Teamster
  • 2352 Views
  • 2 replies
  • 1 kudos

Verification code

I have two phones under app when I log in it sends a verification code to my other phone.how do I change this so it comes to phone I'm useing