04-01-2023 01:30 PM - last edited on 07-17-2023 02:39 PM by YulianK
Hi,
I have a fair phone 4, I have tried to follow the instructions to set it up for use abroad but my APN is called 'smarty' not '3' as in the android set up guide, and I cannot edit anything in the APN.
I have tried creating a new one called 3 with he correct settings as per the help guide but the phone will not allow me to select this APN - it just defaults to the one called 'smarty'
Can anyone advise or help?
Thanks
04-01-2023 03:06 PM
Is it an Android phone? Are all the other settings correct? Worth a web chat with Support Team otherwise.
04-01-2023 10:31 PM
Hi, it is an android phone, the only setting that looks different to the set up guide is the APN type - it reads 'default,supl,mms,xcap'
According to the smarty set up guide it should say 'internet + mms'
Thanks
04-01-2023 03:28 PM
Hey @Mattc540
Can you tell me the make and model of your device?
04-01-2023 03:37 PM
Hello it's a fairphone version 4
04-03-2023 10:46 PM
Seems like no one has any ideas then...
04-03-2023 11:59 PM
Okay @Mattc540, on your device the APN is shown as "mob.asm.net"?
04-04-2023 07:56 AM
Hi there, yes it is
04-04-2023 01:12 PM
Okay @Mattc540, in that case mobile data roaming with your handset should work okay.
Have you found there's a problem?
04-04-2023 05:08 PM
Hi @Chalkychap . I have the same issue and my phone is a Samsung Galaxy S22. My Access point is called Smarty (not 3) and the field is prefilled as mob.asm.net. Will this work for roaming abroad also?
04-04-2023 06:32 PM
I find this changing APN settings confusing however I know people who've been to EU not changed anything and it's still worked fine. I've read so many conflicting statements on official smarty sites also!
04-04-2023 07:43 PM
If the APN value shown is "mob.asm.net", and this value is in the "SMARTY" profile, then I'd be inclined to think so @Betty_Swollox.
Perhaps the profile name shown in the the online information is out-of-date.
If you're uncertain about this, why not use web chat to get in-touch with the SMARTY customer support team (https://smarty.co.uk/contact) between 8am - 8pm daily.