Forum Discussion

Mattc540's avatar
Mattc540
SMARTY Maverick
01-04-2023

Setting up roaming - can't change APN

Hi,  I have a fair phone 4, I have tried to follow the instructions to set it up for use abroad but my APN is called 'smarty' not '3' as in the android set up guide, and I cannot edit anything in t...
Roaming
Chalkychap's avatar
Chalkychap
SMARTY Trendsetter
04-04-2023

Okay Mattc540, in that case mobile data roaming with your handset should work okay. 
Have you found there's a problem? 

RobertC_1919182's avatar
RobertC_1919182
SMARTY Rookie
04-04-2023

Hi Chalkychap . I have the same issue and my phone is a Samsung Galaxy S22. My Access point is called Smarty (not 3) and the field is prefilled as mob.asm.net. Will this work for roaming abroad also?

  • Betty_Swollox's avatar
    Betty_Swollox
    SMARTY Commentator
    04-04-2023

    I find this changing APN settings confusing however I know people who've been to EU not changed anything and it's still worked fine. I've read so many conflicting statements on official smarty sites also!

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      04-04-2023

      If the APN value shown is "mob.asm.net", and this value is in the "SMARTY" profile, then I'd be inclined to think so Betty_Swollox. 

      Perhaps the profile name shown in the the online information is out-of-date.

      If you're uncertain about this, why not use web chat to get in-touch with the SMARTY customer support team (https://smarty.co.uk/contact) between 8am - 8pm daily.