Setting up roaming - can't change APN

[Mattc540]

Hi, 

I have a fair phone 4, I have tried to follow the instructions to set it up for use abroad but my APN is called 'smarty' not '3' as in the android set up guide, and I cannot edit anything in the APN.

I have tried creating a new one called 3 with he correct settings as per the help guide but the phone will not allow me to select this APN - it just defaults to the one called 'smarty' 

Can anyone advise or help? 

Thanks 

[MSF]

Is it an Android phone? Are all the other settings correct? Worth a web chat with Support Team otherwise.

[Mattc540]

Hi, it is an android phone, the only setting that looks different to the set up guide is the APN type - it reads 'default,supl,mms,xcap' 

According to the smarty set up guide it should say 'internet + mms' 

Thanks 

[JodieC]

Hey @Mattc540 

Can you tell me the make and model of your device?

[Mattc540]

Hello it's a fairphone version 4 

[Mattc540]

Seems like no one has any ideas then...

[Chalkychap]

Okay @Mattc540, on your device the APN is shown as "mob.asm.net"?

[Mattc540]

Hi there, yes it is

[Chalkychap]

Okay @Mattc540, in that case mobile data roaming with your handset should work okay. 
Have you found there's a problem? 

[RobertC_1919182]

Hi @Chalkychap . I have the same issue and my phone is a Samsung Galaxy S22. My Access point is called Smarty (not 3) and the field is prefilled as mob.asm.net. Will this work for roaming abroad also?

[Betty_Swollox]

I find this changing APN settings confusing however I know people who've been to EU not changed anything and it's still worked fine. I've read so many conflicting statements on official smarty sites also!

[Chalkychap]

If the APN value shown is "mob.asm.net", and this value is in the "SMARTY" profile, then I'd be inclined to think so @Betty_Swollox. 

Perhaps the profile name shown in the the online information is out-of-date.

If you're uncertain about this, why not use web chat to get in-touch with the SMARTY customer support team (https://smarty.co.uk/contact) between 8am - 8pm daily.