Transferring my previous number

[EmmaCha_1954990]

Hi, I initiated the transfer of my previous number to Smarty earlier today which was accepted and confirmed, with a completion date of 06/04/2023. I’ve just logged into my account to find that they’ve moved the completion date to 11/04/2023. Is this right? I really needed the transfer to be operational by the 11/04/2023 as I’m going away and need my phone as my previous provider was PAYG. Any advice welcomed, thanks in advance. 

[Chalkychap]

Did you give your PAC to SMARTY before 5pm on 05-Apr-2023 @EmmaCha_1954990?
If yes, then the transfer should be completed tomorrow (the next working day, i.e. 06-Apr-2023).

If submitted after 5pm, your transfer won't be completed until 11-Apr2023, due to the Bank Holiday weekend.

The timing's explained online at https://help.smarty.co.uk/en/articles/7172594-when-will-my-number-be-transferred.

If you're still unsure, you can use the online web chat at https://smarty.co.uk/contact, to get assistance from the SMARTY support team who work 8am - 8pm daily.

[EmmaCha_1954990]

Hi, thanks for the reply. The request was accepted at 8.18am on 05/04/2022. All looked good to complete by 5pm 06/04/2023 but now the date has been changed to the 11/04/2023. 

[MSF]

Sounds like it's time for a web chat with Support Team to find out why the date changed. They should be able to give you an answer.

[Chalkychap]

It's not much consolation @EmmaCha_1954990, but you're entitled to compensation for the delay, explained online at https://help.smarty.co.uk/en/articles/6955692-port-in-right-to-compensation. 

I guess if customers don't claim when entitled, there'll be "MoreMalarkey" "LessSMARTY" and things won't improve.

Mobile number transfers should be done on schedule - it's a regulatory requirement. 

[AB]

Good Luck with compensation!!

[AB]

I had 4 weeks no service never got any help or problem resolved i cotacted smarty every day their answer we working on it the team is working on it 4 weeks and i left