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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 26024 Views
  • 486 replies
  • 7 kudos

Twitter Blue

Hiwhen attempting to verify my Smarty number with Twitter I get the following error message ‘we cannot send a text message to this phone number because it’s operator is not supported.’This is on an iPhone 14 with latest software, I get the same on pc...

Resolved! 4GB Plan Cost query

Just activated account but concerned at cost. I signed up for 4GB plan @ £5 month offer, but on checking my plan details is states £6 per month. Is this correct as the offer stated a £1 discount.Any advice appreciated. Many thanks. 

Cruise

Going on a Mediterranean cruise,Spain Italy France, . The ship is registered in Bermuda. What settings do I need to have to avoid data bills when I get back home. I won't be using the ships wi-fi which is too expensive and slow, but I will use wi-fi ...

Resolved! Payment

Trying to make a payment through website and app neither are accepting any payments from me tried a few different methods but no success, anyone???

Engineers working everywhere?

Hi.I've been keeping an eye on the service status page as smarty service has been poor for a few weeks. It seems you can put it any postcode and it says engineers are working in your area to fix a fault. Is there a countrywide fault? Will 4g improve ...

Resolved! Activation

I've went into activate my account I already have the sim and I've had a email saying my sim will come in 2 days I just want my sim active 

Transferring old number

I want to cancel my Smarty account I’ve had it a month now and sent my PAC code from my old provider when I got my new sim from Smarty, and got a message to say don’t insert new sim until the old contract stops working it’s been a month now I’m about...

Finestra by SMARTY Rookie
  • 1267 Views
  • 2 replies
  • 0 kudos

Issues With A New Xiaomi REDMI 10

Hi there.Has anyone had issues with the Xiaomi REDMI 10 2022 phone and a Smarty SIM? We cannot make or receive a phone call whatsoever? 

MIW25 by SMARTY Pioneer
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  • 6 replies
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My phone's activated

My 3g phone is not activated they have give me a different number that's not the one that's associated with this device please can anyone help I've tried everything to try getting the SIM working on my phone that is 3g network.

Data usage when mobile router not in use

Does anyone know if a TP-Link mobile router will use data when switched on but not connected to any devices by wifi?    I use a mobile router in my caravan and normally switch it off when I go home, however, I did not do so when I last went home and ...

Derry/Londonderry - network issues

Hi there. Is anyone else based in Derry / Londonderry having any network issues? I can't get any connection when I'm off WiFi. Any idea what's happening? Thanks.

Turning on Voicemail again how?

I turned off VM when away recently and now want it back. Going through all options it seems it's all back on but when I try calling from another phone it doesn't. How can I get it back?

PAC code input - you must use Upper case

Had all sorts of hassle getting my PAC code to be accepted, the chat was hopeless, he kept saying enter the number with 07xxx xxxxxx but the page insists the "0" is removed.Anyway, PAC codes have Upper Case letters, like most people i just entered lo...

Resolved! Still not ported

Activated my SIM three days ago. My previous supplier has now discontinued my service but Smarty still hasn't ported my number. How long does this normally take.

2nd SIM

Hi I just received your SIM card. There is 2nd SIM in package and I want to activate it for my son under the same plan. How can I do it. Couldn't find it on the website Thanks