@ElyanJar_647265 I think that we discussed this in your other post.
I must repeat....We are not Smarty and so cannot refund you. You will need to have that web chat with the Support Team as posting here will not change the situation unfortunately.
Try use there online chat app very good. Looks like you unlimited goto hotdeals uk website search smarty unlimited get for £16 a month further more can get 10%.
