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Resolved! Download Speed...Mbs

I have activated a new SIM from Smarty after using EE for 6 years. The reason for the change was the Unlimited Data price. WHAT A MISTAKE THAT WAS. Realising this after only 2 days. My EE Download speed is 75Mbs average.  SMARTY' Download speed is a ...

Newly bad reception

Hi.Since going back to work this year I have found that I'm now getting very bad reception. I had never had an issue in my workplace since joining Smarty last year and was really happy until now. I changed to a new phone in December and the 4G covera...

Madgeman by SMARTY Pioneer
  • 1401 Views
  • 2 replies
  • 1 kudos

Resolved! Not receiving 2FA texts after porting

Hello! 2 weeks ago I have decided to give SMARTY a try and ported my old phone number from Vectone. Since then I can only make and receive phone calls, but can't send or receive SMS text messages. After trying all the guides I could find on the websi...

xYorYx by SMARTY Maverick
  • 5183 Views
  • 8 replies
  • 0 kudos

Area congested, Engineers aware and trying to fix

New SMARTY customer, not a good start at all with awful 4g speeds Ported over my number today 4th December, put the Smarty sim in, first thing i noticed was only showing 4G when my previous network I would be on 4G +. So i did a speed test got, 7.91 ...

4G and 5G down

Mast repairs ongoing. Is this normal ? The network shouldn't be down for this long. Literally first day activation, same on day 2! 

Number not recognized.

Hello,I have called today to request my voicemail to be turned off and the minute I have confirmed to customer services my number when they ask me if thats the number I want to switch my voicemail off from, my connection completly switched off. And w...

Resolved! Dual SIM Phone

Hi Peeps,I recently had a motorhome with WiFi and SMARTY sim. Sold MH but kept sim card. Temporarily paused account.I have a dual SIM unlocked mobile phone. If I activate said sim card, can I use it in my Mobile phone ? Thanks 

Resolved! How do you run two SIMs off the same, original account

I have a spare SIM and would like to run it off my original account simultaneously - i.e. two different devices running off the same account at the same time. The nearest I can see is a Group SIM but that involves activating the second SIM and that i...

Vehicle Wifi

I have a Smarty sim in my car for the wifi hotspot. The car’s device is 3G. Smarty say they are no longer be using 3G in the near future. Does this mean the wifi in my car will no longer work after this. 

Connection issues while full signal

For background, i uses an android phone with smarty sim service. Weirdly, sometimes i will have full signal but the data seems not delivering for a few minutes. I have a app that do the IT stuff for me. The connection strength is -105dB. Which is sup...

Phone Not Allowed

I have had to buy a second hand iPhone 12. The phone is unlocked as it states no sim restrictions but under network it’s says not available and then phone not allowed.  The sim works in another phone and an O2 sim works in the iPhone 12 so not sure w...

Huwaei mobile wifi

I am trying to set my Huawei mobile wifi up with smarty sim card (which I have registered and activated) however, it comes up with registration failed, how do I conect it?

Porting issue from EE network

Hi I recently ported my mobile number over from EE I got to text to today to say that the porting process was complete in the smarty dashboard it shows the correct existing number which I wanted to port over but when I make calls it displays the smar...

Resolved! 5G definitely eating more data

It does eat more data contrary to several Internet and expert articles.  On 4g hardly ever used 4gb PCM now I seem to use it every other day. Really?

Tp-link M7350 settings

hi all,Has anybody got the settings to setup a tp link M7350 4g lte router on unlimited data only plan? Having trouble with connecting xbox series s, S20 and win11 connects fine.Thanks