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01-12-2023 11:17 AM - edited 24-01-2025 11:41 AM
We are aware that a small number of customers may be experiencing issues with our network this morning.
Our engineers are working hard to fix this as soon as possible.
We are sorry if you've been impacted by this, please check back here for updates.
Solved! Go to Solution.
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02-12-2023 07:57 AM
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
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04-12-2023 16:26 PM
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.
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01-12-2023 11:27 AM
Network is down in Coventry. Total blackout, no signal at all.
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01-12-2023 11:54 AM
Still down in Coventry. Thought I could do calls, but it is actually working through router WiFi, so it's a Wifi Voice call, not an actual Smarty phone signal here at the moment...
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01-12-2023 22:33 PM
Just back on here in Scotland.
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01-12-2023 11:29 AM
No service in Wallingford, Oxfordshire. Can make calls though.
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01-12-2023 11:45 AM
Just came back on.
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01-12-2023 11:44 AM
No service at all in Thrapston Northamptonshire
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01-12-2023 12:18 PM
No signal in Orpington
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01-12-2023 12:31 PM
Still down in Lewes, East Sussex
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01-12-2023 12:44 PM
No network in Manchester
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01-12-2023 14:12 PM
Been up and down like a whores drawers round my way (Essex). Currently down again, no 4G or 5G, and cannot send SMS messages either.
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02-12-2023 14:33 PM
Hahahaha
Same for me. I can make calls but no data.
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01-12-2023 14:23 PM
No Service in Newcastle upon Tyne and Northumberland
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01-12-2023 14:37 PM
No Network in Brentford, London
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01-12-2023 14:49 PM
Nothing for me in Lancashire - its been a nightmare all week!!!
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01-12-2023 14:57 PM
Network has been down all day in dewsbury, west Yorkshire wf13
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01-12-2023 14:59 PM
Up and down all day in Northampton, Northamptonshire
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01-12-2023 15:06 PM
No network in Torfaen S Wales. Phone has been disconnected from network and cannot reconnect. Phone has been restarted and SIM has been tried in another device. Issue was noticed about 14:00 onwards
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01-12-2023 19:58 PM
Yes, Taunton, Somerset here and dropped about that time too.
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01-12-2023 15:24 PM
My signal has gone on to 3G can’t do anything in Hoyland Barnsley
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01-12-2023 15:38 PM
are people network still down? I have no signal at all i am in the west midlands
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01-12-2023 15:44 PM
I dont think its a small number, got 3 SIMs and all have no service
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01-12-2023 15:46 PM
I’m traveling from Newcastle to Berkshire there has been virtually Zero coverage!
It’s now 15.45hrs what is the update?
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01-12-2023 15:54 PM
Over 4 hours and no updates so far? Any news about this please?
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01-12-2023 16:00 PM
Yeah severe lack of customer service here - sort it out Smarty! this is NOT effecting 3, only Smarty sims, its not a small number of customers - save the script and give us an ETA on a fix please I NEED MY PHONE!
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01-12-2023 16:01 PM
No service near Glasgow
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01-12-2023 16:01 PM
Hi no network here since this morning in East London.
Any idea what's causing this? It seems to be affecting different parts of the country.
Relying on wifi calling to make and receive calls.
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01-12-2023 16:02 PM
Complete blackout, no service in Birmingham including WiFi Calling which has also failed
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01-12-2023
16:04 PM
- last edited on
01-12-2023
16:17 PM
by
YulianK
The following advice was posted by a Smarty employee to a customer on Downdetector; it seems to have since e been removed.
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01-12-2023 16:06 PM
If only we could ring him to complain.
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01-12-2023 16:09 PM
Still down in Glasgow
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01-12-2023 16:49 PM
No signal all day, now 16.48pm and still issues not fixed. I am a carer for someone, we cannot contact each other. This needs sorting....quickly.
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01-12-2023 17:28 PM - edited 01-12-2023 17:29 PM
Intermittent data and phone signal this morning.
Since 15:00... nothing at all.
Any chance of an update ??
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01-12-2023 17:32 PM
Network checker says no problem in my area, completely wrong, no service since 15:00
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01-12-2023 17:30 PM
No service in East London AT ALL since 3:30 pm. Any updates?
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01-12-2023 17:35 PM
Is the status checker of any use in the slightest? Surely, an update to the status page with confirming issues is over due?
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01-12-2023 17:43 PM
My connection has just started working, carried out a speed test and it is running not too bad.
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01-12-2023 20:55 PM
My service returned around 8pm in the West Country but Wi-Fi calling isn't working yet.
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01-12-2023 21:06 PM
I live in the West Country and service regained around 8pm or so. WiFi calling isn't working, however.
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01-12-2023 15:53 PM
![](/skins/images/AAE85A3447F7AF7113C48835CFB16533/responsive_peak/images/icon_anonymous_message.png)