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3 weeks no data anywhere no data any postcode.

For the last 3 weeks I have been commuting  to see my best friend who as been dying in hospital and trying to communicate about her its been impossible anywhere I go there is no data I haven't used any data because Smarty have obviously stopped me fr...

Help with data connection

Thank you Rahul for your help. It was a simple case of reinserting my SIM but the person I spoke to yesterday didn’t think to ask me to do this. So thanks again Rahul 

SylviaS by SMARTY Rookie
  • 647 Views
  • 1 replies
  • 3 kudos

Wifi and data

Need some help not sure what is going on but when I'm home hooked to wifi receiver all my emails which is great but when I'm out and using data no emails or messages come through but when I'm back in wifi phone don't stop buzzing any ideas please 

Resolved! No double-data - what's happened?

So today, the 26th, is the day with my Plan resets, which has happened cept the figure is not right, instead of 60gb, I use about 30-50 a month, it's now only showing 30gb available yet displaying double data? I also recent switched from 50gb a month...

leedorney by SMARTY Teamster
  • 1755 Views
  • 5 replies
  • 0 kudos

Data Limits Abroad

I have a 100gb sim card and recently when I was abroad I used up the 12gb allowance within a week just keeping in touch with people and working.  This was very inconvenient.  Why is there a 12gb limit no matter how much data you pay for in the UK?

Double data

Hi ive just join smarty the sim deal I signed up to was 30GB (special offer with doubled data to 60GB) unlimited calls and texts. I’ve logged onto my account and it only showing 30GB of data and my usage. We’re is the 60GB that I should have?  

Resolved! Promotional data

Hi, New to Smarty on a 30gb data plus extra for one year 30gb so 60gb in total. The app dashboard only shows 30gb allowance, how to I get the extra 30gb? Any guidance much appreciated.

Data access in Tonbridge

Is there anybody else in Tonbridge with rubbish data access / connection? I'm sure it used to be OK but now I can no longer get data connection...

LB580 by SMARTY Rookie
  • 952 Views
  • 4 replies
  • 0 kudos

Can group data be shared?

Hi I was wondering if group data can be shared.  I know we can purchase data add-ons (I have in the past), but wondered if there was an option to share the data.

Quin452 by SMARTY Commentator
  • 2071 Views
  • 2 replies
  • 0 kudos

Resolved! Double data offers

Are the new double data offers only available to new customers or can present customers also access this offer?

Resolved! Data in france

Hi all can someone point me in the direction of the most cost effective way to use and pay for data in france thank you  

EU Data Pass?

Hi, I am currently in Finland. 3 days before leaving, I purchased a Smarty unlimited data sim to use here, believing I could activate a 3-day EU data pass add-on. This is the website text: “On a 30GB plan or above? Heading on holiday in the EU? Then ...

garmcqui by SMARTY Rookie
  • 1246 Views
  • 2 replies
  • 0 kudos

Data Add-on

 I have a data only sim for use in a MiFi and, as a newbie user of SMARTY, I'm struggling to find how to buy a Data only Add-on.  The renewal on my plan is turned off at the moment as I only want to use it when travelling. Do I have to turn it back o...

4G Internet and Roaming?

Does anyone else use the Smarty 4G SIM with unlimited everything for their main internet connection? I found as a single person the unlimited SIM perfect for my internet connection not only in price but in speed as well. I have had some insane speeds...

Jomac by SMARTY Commentator
  • 1553 Views
  • 3 replies
  • 1 kudos

Resolved! double data

I am considering moving my wife onto my plan and creating a group, she is not with smarty at present, can i get the double data offer as it shows for new usrs only?