Forum Discussion
EU roaming not working
LaurenS_2643774 Worth checking the you do have mobile data roaming turned on in the phone settings.
If you cannot get service on a network, worth changing to manual network selection in your settings and then trying each in turn to see if any is better.
Don't forget the 12GB limit while roaming and also 60 day limit.
My experience of smarty roaming is they give you data not limit access speeds to edge so no way to use it. The excuses posted that the roamed to network reserve 5G for own customers is rubbish. My partner with me has giffgaff sim and is roaming to same networks and gets constant 5G. When I use an eSIM (also roaming) I get 5G as well so I can only assume it is a an active choice by smarty to deliver very limited nearly useless service. Sounds good in theory but complete useless in practice. I would avoid smarty if you are looking to have a useable roaming service.
Well Rob_2282497, is the best way to show your disappointment and dissatisfaction ,with SMARTY Mobile's inclusive EU roaming setup, switching service provider?
You've highlighted giffgaff in this situation, so perhaps they're a good option, and also bag some payback points as per JJP2RidesAgain remarks.
These constant issues with EU roaming concerns me. I am awaiting my number to be ported across to SMARTY and one of the main reasons I moved to them was it gave me decent data to use at home and also in the EU as part of my plan and an option to add more if i needed to when i go to France on holiday in August.
Any other provider I have used has always been great abroad, usually with a better signal than when at home but all these reported issues with SMARTY roaming cannot be a coincidence and seems like a second rate service and very hit and miss. Think my stay may be a short one as I don't want to be messing about on holiday trying to sort mobile data!!
StuartM_2697705 I must agree with JJP2RidesAgain , I have roamed in different parts of EU with no problems.
As long as you change the APN in your phone to “mob.asm.net” you should be fine - I say should because when you are roaming on a foreign network, that network is not under the control of Smarty Mobile of course.
I myself have roamed successfully within Europe and the United States. Like in the UK, when roaming, if you are in large urban areas, you will get good coverage, but that coverage won’t be so good in rural areas. Again, if you are roaming on Bouyges Telecom in France, KPN in the Netherlands, Verizon in the USA or wherever, their infrastructure is what it is, and is not controlled by Smarty.
To be frank, Smarty Mobile is a great value for money mobile network, but that is also its Achilles heel - Some people who are attracted by Smarty’s pricing are expecting to pay lemonade money, and moan when they are not getting a champagne service !
If you don’t know how to change the APN in your device to “mob.asm.net” for it to work abroad, consult your device’s manual. Alternatively, you can read the FAQ on this forum and / or watch the help videos. This is a one time change too, as upon your return to the UK, your device will still function correctly with “mob.asm.net” as its APN.
I have just been roaming in Austria and Czech with no issues.
germany was dreadful, no data possible.
being limited by Smarty?
