Forum Discussion
EU roaming not working
LaurenS_2643774 Worth checking the you do have mobile data roaming turned on in the phone settings.
If you cannot get service on a network, worth changing to manual network selection in your settings and then trying each in turn to see if any is better.
Don't forget the 12GB limit while roaming and also 60 day limit.
My experience of smarty roaming is they give you data not limit access speeds to edge so no way to use it. The excuses posted that the roamed to network reserve 5G for own customers is rubbish. My partner with me has giffgaff sim and is roaming to same networks and gets constant 5G. When I use an eSIM (also roaming) I get 5G as well so I can only assume it is a an active choice by smarty to deliver very limited nearly useless service. Sounds good in theory but complete useless in practice. I would avoid smarty if you are looking to have a useable roaming service.
This past week has been my experience too. Travelled across the EU with others and in about 4 out of 15 countries I only received E or nothing and the others roamed with 5g mostly.
A very disappointing experience.Same for me. Will have to leave Smarty before next holiday
Well Rob_2282497, is the best way to show your disappointment and dissatisfaction ,with SMARTY Mobile's inclusive EU roaming setup, switching service provider?
You've highlighted giffgaff in this situation, so perhaps they're a good option, and also bag some payback points as per JJP2RidesAgain remarks.
These constant issues with EU roaming concerns me. I am awaiting my number to be ported across to SMARTY and one of the main reasons I moved to them was it gave me decent data to use at home and also in the EU as part of my plan and an option to add more if i needed to when i go to France on holiday in August.
Any other provider I have used has always been great abroad, usually with a better signal than when at home but all these reported issues with SMARTY roaming cannot be a coincidence and seems like a second rate service and very hit and miss. Think my stay may be a short one as I don't want to be messing about on holiday trying to sort mobile data!!
StuartM_2697705 I must agree with JJP2RidesAgain , I have roamed in different parts of EU with no problems.
Rob_2282497 I must totally agree with JJP2RidesAgain here. I have roamed quite successfully with Smarty in many parts of EU with no problems. There are times when it pays to do manual network selection rather than auto.
When you use an Esim, why network are you on? Is it the same one as when EU Roaming on Smarty?
Doesn't the Esim purchase service from just one network in the country where you roam?
Hi MSF Travel esim providers do sometimes use multiple networks in a country.
Airalo’s UK eSIM uses a combination of both O2 and Three. If users buy their European eSIM, which includes the UK, EE is added to the list of available networks in the UK, and users can manually switch between the strongest network.
Sweeping generalisations there !
I have successfully used Smarty’s EU roaming in Amsterdam, Prague, Pardubice, Bratislava, Paris and other places.
When you are abroad and roaming on other networks, Smarty of course has no control over those networks - IF foreign networks choose to restrict 5G services to their own paying customers, and some do, there is nothing Smarty can do.
As this is the Smarty Community Forum, we are smarty customers, we do not work for Smarty, so you have two choices - whinge directly at Smarty or maybe move to GiffGaff, where you would earn your girlfriend some “payback points”
