Forum Discussion
EU roaming not working
LaurenS_2643774 Worth checking the you do have mobile data roaming turned on in the phone settings.
If you cannot get service on a network, worth changing to manual network selection in your settings and then trying each in turn to see if any is better.
Don't forget the 12GB limit while roaming and also 60 day limit.
My experience of smarty roaming is they give you data not limit access speeds to edge so no way to use it. The excuses posted that the roamed to network reserve 5G for own customers is rubbish. My partner with me has giffgaff sim and is roaming to same networks and gets constant 5G. When I use an eSIM (also roaming) I get 5G as well so I can only assume it is a an active choice by smarty to deliver very limited nearly useless service. Sounds good in theory but complete useless in practice. I would avoid smarty if you are looking to have a useable roaming service.
Sweeping generalisations there !
I have successfully used Smarty’s EU roaming in Amsterdam, Prague, Pardubice, Bratislava, Paris and other places.
When you are abroad and roaming on other networks, Smarty of course has no control over those networks - IF foreign networks choose to restrict 5G services to their own paying customers, and some do, there is nothing Smarty can do.
As this is the Smarty Community Forum, we are smarty customers, we do not work for Smarty, so you have two choices - whinge directly at Smarty or maybe move to GiffGaff, where you would earn your girlfriend some “payback points”
