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Richard_2753410
SMARTY Pioneer
Joined 20-06-2024
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Re: EU roaming not working
Just changed to Smarty, have 38 gb left of my monthly allowance but arrived in Amsterdam and no mobile data. All settings were done before travelling and I’ve been in chat with Smarty while on airport WiFi waiting in passport line. Was told that the reason I couldn’t automatically get roaming data was because I’d used up my 12gb data. But I used that in UK and assumed because my monthly plan is 50gb data, that any 12gb data of that is useable in EU roaming not just the first 12gb of each month. So I’ve had to pay £7 extra for an EU data add on for 3 days. Not what I was expecting when I signed up.38KViews1like2Comments