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Issue with porting number no working phone

NicolaT_3568792
SMARTY Pioneer
SMARTY Pioneer

Informed my port has been successful last week, but still the phone is saying Invalid SIM card, Network locked SIM card inserted.   Please help I am at my wits end and it is coming to the end of the month with accounts to pay.  Seriously thinking of going back to my old provider at least they provide a service and contact numbers.  I am not at all technically gifted and find this utterly unacceptable.  Perhaps you need to rethink your advertising as it is confusing even to contact "support".  A response would be appreciated.

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