Forum Discussion
[Network Issue] Service Update - Resolved
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
Same issue here. Galaxy S7 worked fine for years, suddenly stopped being able to make/recieve calls about a week ago (located in Essex). Everything else on the phone is working fine, can even use WhatsApp to make calls, and so although I'm connected to a strong 4G signal, no calls in or out. Even purchased a slightly newer phone, a Galaxy S8, but it's exactly the same. Good internet connectivity, but no calls in or out.
Kyorin Referring to the list that smarty published: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
The S7 is listed as not compatible. The S8 is not mentioned, but there is a method to check explained.
