User Profile
DanielD_1707217
SMARTY Pioneer
Joined 03-05-2024
User Widgets
Contributions
Re: [Network Issue] Service Update - Resolved
Smarty modified there network to 4G volte, my phone is compatible but i guess smarty are using a proprietary version that only works with specific phones. Basically smarty have not informed us then modified there network but kept taking the money. file a complaint, if they dont offer a full refund immediately then just ignore them and take the matter to the watchdog and once they reply you can file a small court claim, speak with citizens advice regarding them modifying there service without informing customers and you'll be able to claim around £200-£300 in compensation. *source My brother who's a county court solicitor*22KViews0likes0CommentsRe: Unable to make calls
Smarty modified there network to 4G volte, my phone is compatible but i guess smarty are using a proprietary version that only works with specific phones. Basically smarty have not informed us then modified there network but kept taking the money.file a complaint, if they dont offer a full refund immediately then just ignore them and take the matter to the watchdog and once they rely you can file a small court claim, speak with citizens advice regarding them there service without informing customers and you'll be able to claim around £200-£300 in compensation. *source My brother who's a county court solicitor*3.5KViews0likes1CommentRe: [Network Issue] Service Update - Resolved
yeah i did, after 3 days of smarty "customer service" nonsense telling me to restart my phone. I know what the problem is now (see other posts I responded to) it wont do anything but i can then take it to the watchdog then small claims.22KViews0likes1CommentRe: [Network Issue] Service Update - Resolved
Smarty modified there network to 4G volte, my phone is compatible but smarty are using a proprietary version that only works with specific phones. Smarty have not informed us then modified there network but kept taking the money despite not being able to offer the service you paid for. file a complaint, if they dont offer a full refund immediately then just ignore them and take the matter to the watchdog and once they reply you can file a small court claim, speak with citizens advice legal rep regarding them modifying there service without informing customers and you'll be able to claim around £200-£300 in compensation. *source My brother who's a county court solicitor*22KViews0likes1CommentRe: [Network Issue] Service Update - Resolved
No I believe its a bad rollout of Volte my phone is volte capable but smartys implemented version doesnt work with my phone. Alot of people are having this issue and smarty are doing nothing about it other than telling you to file a complaint. Im just gonna do 1 pass at complaints then contact the watchdog for breach of consumer rights as they didnt bother informing customers they were modifying there network. Once the watchdog replys i'll take it to small claims, it'll be worth a few hundred for consumer rights act breach.22KViews0likes1CommentRe: [Network Issue] Service Update - Resolved
My data works, I can receive texts but i can not make outgoing calls, been more than a day and no response from help and while there is a "active" help I am unable to raise a new one and no one is even viewing the request for update and fix that i have sent.22KViews1like1Comment