Forum Discussion
[Network Issue] Service Update - Resolved
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
All advice is to check the website - but I can't see any information about when the network problems will be resolved??? And the web chat bot is useless...
Also the irony of registering to post this, requiring a text verification code, when the network doesn't work... Having to use my girlfriends data so I can login via an email... Surely there should be a better way to be able to contact customer services???
funkysnow I don't think they really know when it will be sorted - I wonder if that is maybe because they are not actually sure what has broken?
The reason that you can only contact Support Team via web chat is that it keeps costs down not having a full customer service team answering the phones - hence you get a cheaper end product.
I wish I could use the webchat, but my Smarty app keeps crashing. I am just going to assume from the conversations here that I just need to wait it out.
