Forum Discussion
[Network Issue] Service Update - Resolved
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
Is there any resolution to the network outage. Its now been five days with no mobile signal unless I dont leave home. How is that mobile? Sorry if I sound entitled, but I need my mobile as a point of contact for medical conditions so please understand my frustration. Will their be any compensation as I'm paying for a months data and so far five days without it.
ShaunMa_1953642 I notice that the warning header on the coverage Checker and Network Status pages has disappeared; that looks like the problem has been sorted.
If you still have issues, I suggest checking those two pages first. Did you have good service in the area before the 'problems'? Are you saying that you have a mobile signal at home - is that broadband wifi?
It seems that not everybody was affected and so it may be difficult to work out compensation. Assuming that you had a £20 per month plan and lost service for 5 days, you could expect a refund of around £3.33 (based on 30 day month).
