Wi Fi Calling no longer works as of 5th June 2025

[robertc_3189722]

Hi gang, my wifi calling stopped working in our home. Since approx 5th of June 2025.

(I been using wifi calling past 5 months from home with Smarty no issues)

I have chatted with Smarty team, the experience was ok actually worked for me.

They replied with "To summarise, we’ve tried all the troubleshooting steps and updated the APN settings. Unfortunately, this hasn’t resolved the issue. Therefore, I’ve raised a case on your behalf for further investigation."

I then called a friend who has no reception in their home,  has a Smarty sim,  he tried WiFi calling. Guess what he said it's not working it did before. Is there a theme here ?

The only change recently is this 31st May 

Three UK recently merged with Vodafone UK, forming a new company called VodafoneThree. This merger was completed on May 31, 2025, according to Vodafone. The combined company is now the largest mobile phone operator in the UK, with 27 million customers

[Henrydu_2678554]

Same here, no Wi-Fi calling . Update just tried  settings.. general.. about, and there’s was another update network box to click. Now working after restart ( iPhone)

[robertc_3189722]

Ps can I add a screen shot if so how to do please ?

[robertc_3189722]

Here is the solution for the issue no wiFi calling as of 11th June 2025 

IOS only, same idea would apply to Android phones.  (android users please add)  I went to settings / general/about- then your prompt to update "Network Provider Settings Update" proceed to update. Once done turn off phone restart. Job done. 

[MSF]

@robertc_3189722  There has been an Apple/Three network issue reported.

[Henrydu_2678554]

WiFi calling working after network update

[MSF]

@Henrydu_2678554 👍

[robertc_3189722]

Hi Guru, do share more and spill the beans please- any links ? Can you replicate my situation perhaps ?

[MSF]

@robertc_3189722 It was answered on your own thread: https://community.smarty.co.uk/t5/chats-hacks/wifi-calling-fails-june-2025/td-p/54435