WiFi Calling fails June 2025

[robertc_3189722]

Unable to make wifi calling from phone, it has worked fine since January 2025 - same phone - same internet company. Contacted wifi provider no issues on line. Now reaching out to smarty gang. Have latest IOS update, have restarted the phone. Any ideas ? thank you 

[SimonCa_2646313]

Thank God for this message, I’ve been messing around with the roof and everything. Do you think they would send you a message or something to let you know there’s a problem with Wi-Fi calling. That’s it. I’m off. I’m out of here. I’m gone. I’m going back to a big network

[WelshPaul]

Apple has just released carrier profile 64.2 which fixes the issue. 

Go to Settings > General > About and you should get a popup allowing you to install the new carrier profile.

[SimonCa_2646313]

Unfortunately it didn’t work. I rebooted the phone but the patch didn’t work for me

[SimonCa_2646313]

Thanks mate. I’ve just installed it.

[WelshPaul]

10th June 09:00 - 3UK and Apple technical teams have identified the issue with Wi-Fi Calling and are now working on a fix. Thank you for your patience, and we’ll continue to keep you updated.

17:00 - 3UK technical teams continue to with Apple to work on resolving the issue.

15:00 - 3UK technical teams are working with Apple to work on resolving the issue.

13:00 - 3UK technical teams are continuing to work on resolving the issue.

11:00 - 3UK technical teams are investigating the issue.

[MartinG_2971265]

I noticed this on Sunday 8th June. Good to see Three and Apple are working to resolve it.
Are you saying it only affects iPhone, and is working okay on Android??
I'll give you until the end of the week if it's not fixed by then, I'll ditch Smarty/ Three.

[SimonCa_2646313]

I’m going anyway. They could’ve emailed us and told us there was a problem. That’s the final straw for me. I’m gone. I have unlimited everything for £12, but sometimes Cheap isn’t the only Benefit, I need reliability and I’m prepared to pay double

[WelshPaul]

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@MartinG_2971265 wrote:

Are you saying it only affects iPhone, and is working okay on Android??
I'll give you until the end of the week if it's not fixed by then, I'll ditch Smarty/ Three.

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Apple released carrier update 64.1 which broke Wi-Fi calling for THREE and EE customers.

Latest update:
10th June 17:00 - 3UK technical teams continue to with Apple to work on resolving the issue. Thank you for your patience, and we’ll continue to keep you updated.

[MSF]

@MartinG_2971265  You may be missing a point here. The people who have written on this thread are not Smarty employees. When you say "I'll give you until the end of the week..." Smarty themselves will not necessarily even see that.

You also need to be aware that Smarty do not run Three, but vice versa and so they have little say. Are you also certain that other networks are not affected? Strikes me as fairly major if Apple are involved.